topic Re: SNMP agent is not Responding in ONTAP Hardware

SNMP agent is not Responding

protocult — Tue, 13 Oct 2015 07:12:17 GMT

Hello All,

Need some help to figure out an issue. We use NIMSOFT server as a traphost to send out alerts for our NetApp environment.

Often we keep recieving these alerts "The SNMP Agent '10.zz.yy.xx' is not responding. Profile [10.zz.yy.xx]" The ip address in the message is the cluster-mgmt lif address.

Our SNMP is set up correctly, the cluster-mgmt lif, traphost server all seems to be ok. Is there any way I can zero down on the issue? We keep getting this once a day for each cluster.

Details

mt-everest::> snmp show
contact:

location:
HIMALAYAS
authtrap:
0
init:
1
traphosts:
mt-everest.himalayas.com (mt-everest.himalayas.com ) <10.xx.yy.zzz>
community:
ro public

mt-everest::> system services firewall policy show -service snmp
Policy Service Action IP-List
---------------- ---------- ------ --------------------
cluster
snmp allow 0.0.0.0/0
data
snmp deny 0.0.0.0/0
intercluster
snmp deny 0.0.0.0/0
mgmt
snmp allow 0.0.0.0/0
4 entries were displayed.

Cheers

Re: SNMP agent is not Responding

YIshikawa — Tue, 13 Oct 2015 11:50:09 GMT

In general,the message "SNMP Agent ... Is not responding" means your SNMP manager software is trying to poll SNMP data from cluster management lif.

You have configured the SNMP manager not only for receiving traps but also for SNMP polling. Please check your SNMP manager and disable SNMP polling.

Re: SNMP agent is not Responding

protocult — Wed, 14 Oct 2015 05:08:50 GMT

Thanks for the information YIshikawa. How do I check if polling is enabled or disabled.

When I look at "event snmphistory" I do see a lot of "app.log.info" being sent frequently to the traphost. Does this mean that polling is enabled ?

Re: SNMP agent is not Responding

YIshikawa — Wed, 14 Oct 2015 05:58:26 GMT

It is matter of SNMP manager, so ask your SNMP manager admin to check if SNMP polling for your cluster is configured on SNMP manager.

"events snmphistory show" displays a list of SNMP trap history records, so output of this command has no relation to SNMP polling.

Re: SNMP agent is not Responding

protocult — Wed, 14 Oct 2015 06:41:28 GMT

Thank you. I'll speak to them and revert.

Re: SNMP agent is not Responding

protocult — Wed, 14 Oct 2015 06:48:04 GMT

If the SNMP manager is trying to poll, why is it failing? I do see that my clust_mgmt lif can talk to the SNMP management station. Is there any reason why this wont work.

Re: SNMP agent is not Responding

YIshikawa — Wed, 14 Oct 2015 07:04:21 GMT

firewall policy seems OK, so any other cause like resticted network or SNMP community mismatch may prevent SNMP poling access.
Capturing packets on both SNMP manager host and cluster management LIF node may help to isolete the problem.

Re: SNMP agent is not Responding

protocult — Wed, 14 Oct 2015 08:19:19 GMT

thank you. I'll post back when I hear from our nimsoft folks.

Re: SNMP agent is not Responding

ABInbev — Wed, 28 Oct 2020 17:28:29 GMT

the same alert we received today. we are using Netapp 7 mode and we have limited commands or option in GUI to check the logs as mentioned in this topic. Did you resolved after checking with SNMP manager admin? what was the action taken for this alert?