topic Re: Where to buy a new controller or battery for a FAS270 system? in ONTAP Hardware

Where to buy a new controller or battery for a FAS270 system?

IsmaelZTE — Wed, 04 Jun 2025 22:36:15 GMT

I have to high availibity system in my country (Ecuador) and one controller failed on Saturday I tried to change for a controller on warehouse and I found the problem is battery. Both controller spare part and old controller have the battery degraded. and I need a new spare part.

NetApp Release 7.2.6.1: Wed Dec 10 21:17:25 PST 2008
Copyright (c) 1992-2008 NetApp.
Starting boot on Wed Dec 02 23:59:58 GMT 2015
Thu Dec 3 00:00:27 GMT [nvram.battery.state:info]: The NVRAM battery is currently ON.
Thu Dec 3 00:00:27 GMT [kern.version.change:notice]: Data ONTAP kernel version was changed from NetApp Release 7.2.7 to NetApp Release 7.2.6.1.
Thu Dec 3 00:00:30 GMT [diskown.isEnabled:info]: software ownership has been enabled for this system
Thu Dec 3 00:00:31 GMT [cf.noDiskownShelfCount:info]: Disk shelf count functionality is not supported on software based disk ownership configurations.
Thu Dec 3 00:00:31 GMT [fmmbx_instanceWorke:info]: no mailbox instance on local side
Thu Dec 3 00:00:31 GMT [fmmbx_instanceWorke:info]: no mailbox instance on partner side
Waiting for giveback...(Press Ctrl-C to abort wait)Continuing boot...
Thu Jan 1 00:03:31 GMT [cf.fm.noMBdisksOnSFUP:warning]: Could not find the local mailbox disks after a giveback. Check connectivity to all disks.

WARNING: The NVRAM battery currently has a charge of 2991 mV

WARNING: The battery voltage is too low to hold data for
3 days during a power-out condition.
The charger is now turned on.
When the voltage is ok the boot process will
complete and services will be engaged.
To override this delay, press CTRL-C.
Thu Dec 3 00:03:31 GMT [nvram.bat.missing.error:CRITICAL]: The NVRAM battery in the chassis is *missing or dead*. . Ensure battery is present and connected to the NVRAM card.

Can somebody help me a contact to buy a new battery from Ecuador. I need a new one I have 4 degraded batteries from spare parts in my warehouse.

I know I can try to charge in CFE but this battery could not reach the 3900 mV to start the controller.

Regards.

Re: Where to buy a new controller or battery for a FAS270 system?

Sahana — Fri, 04 Dec 2015 08:15:31 GMT

Refer http://solutionconnection.netapp.com/partner-directory.aspx to check for Netapp partners. Found http://solutionconnection.netapp.com/Adexus-Ecuador-SA.aspx

For the error refer KB https://kb.netapp.com/support/index?page=content&id=2013079

Re: Where to buy a new controller or battery for a FAS270 system?

aborzenkov — Fri, 04 Dec 2015 04:56:18 GMT

Are you sure batteries are really degraded? This message is normal after unclean shutdown. Let controller boot and wait for at least 24 hours until battery is charged.

Re: Where to buy a new controller or battery for a FAS270 system?

IsmaelZTE — Fri, 04 Dec 2015 15:12:43 GMT

@aborzenkov wrote:
Are you sure batteries are really degraded? This message is normal after unclean shutdown. Let controller boot and wait for at least 24 hours until battery is charged.

At the beginning of this year I changed a battery in other site I tested 3 batteries I got from warehouse in China. using CFE

1: Comprehensive NVMEM test 78: Verify data retention
2: Battery test 82: Display memory by address

71: Turn battery off 91: Enable/disable looping
72: Turn charger off 92: Stop/continue on error
75: Fill for power cycle, burst write 93: Extended/normal test mode
76: Fill for power cycle, burst read 99: Exit
77: Fill for power cycle

Select test or feature by number [2]: 2
ERROR ENV010678: sensor VBatt failed;
sensor failed to return to normal
measured: 3863mV; upperLimit: 4358mV; lowerLimit: 0mV;
NVMEM battery test .......................... FAILED

As you can see I am getting the charge after activating charge option. I got enough change to start the controller in only one battery. Now the problem is different because I am not getting the full charge and I am using the same battery was installed because I have no more batteries since the problem at the beginning of this year. I just have 3 controller and one of them has different firmware version.

@Sahana wrote:
Hi

Refer http://solutionconnection.netapp.com/partner-directory.aspx to check for Netapp partners. Found http://solutionconnection.netapp.com/Adexus-Ecuador-SA.aspx
For the error refer KB https://kb.netapp.com/support/index?page=content&id=2013079

thank you. I will try to contact the reseller.