Factory Reset: No Boot Process Menu

ajebertowski — Thu, 05 Jun 2025 06:15:23 GMT

I'm trying to factory reset a FAS2240-4. I can ONLY get to the storage processor. I know I'm supposed to be able to get to a screen that is similar to the info shown below:

AMI BIOS8 Modular BIOS

BIOS Version 6.1

...................................

Boot Loader version 2.1

4096MB RAM installed

CPU Type: Intel(R) Xeon(R) CPU @ 1.66GHz

when I boot, I get a blank screen. If I press CTRL+G after the fans spin down, I get the service processor command window and can submit commands to the device. I therefore know that my Terminal Session is set up correctly. I cannot, however get access to the System Console. If I try to open the system console window from the SP command session, I get a non-responsive cursor. Doesn't respond to anything I do. SP command session works just fine.

Help? I need to get this reset as quickly as I can.

Aaron

Re: Factory Reset: No Boot Process Menu

mharding — Wed, 21 Nov 2012 17:15:13 GMT

Doesn't sound like anything we're going to find in the manual. Try a quick call into Support and hopefully someone can step you through the fix:

Technical Support

now.netapp.com

888.4.NETAPP (US and Canada)

(888.463.8277)

00.800.44.638277 (EMEA/Europe)

+800.800.80.800 (Asia/Pacific)

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Factory Reset: No Boot Process Menu

Re: Factory Reset: No Boot Process Menu