topic Re: FAS2020 - Initialized and need Data ONTAP upgrade in ONTAP Hardware

FAS2020 - Initialized and need Data ONTAP upgrade

DwarduMT — Wed, 04 Jun 2025 18:43:29 GMT

My firm just acquired a used FAS2020 device which was a stand by unit to honour SLAs. We got it full of 1TB sata discs for CIFS utilization.

I have initialized using the 4a option on boot-up and completed the prompts asking for details etc. At some point, the prompt showed this message:

The initial aggregate currently contains 3 disks; you may add more

disks to it later using the "aggr add" command.

Now apply the appropriate licenses to the system and install

the system files (supplied on the Data ONTAP CD-ROM or downloaded

from the NOW site) from a UNIX or Windows host. When you are

finished, type "download" to install the boot image and

"reboot" to start using the system.

The device has ONTAP version 7.3.2 installed and I would like to know from where I can download the mentioned system files. I tried registering the product but NetApp but they redirected me to IBM support.

I need to know where I can download these files; any help is most appretiated.

Re: FAS2020 - Initialized and need Data ONTAP upgrade

DwarduMT — Thu, 13 Oct 2016 12:56:18 GMT

Seems like all FAS2020 devices have been registered to IBM who should provide support

Re: FAS2020 - Initialized and need Data ONTAP upgrade

Jeff_Yao — Wed, 19 Oct 2016 23:17:19 GMT

you should go to ibm website to get the software and the 1/2 level support will be provided by ibm

here's link

https://www-01.ibm.com/marketing/iwm/iwm/web/reg/download.do?source=nseriesnetapp

Re: FAS2020 - Initialized and need Data ONTAP upgrade

DwarduMT — Thu, 20 Oct 2016 06:14:44 GMT

IBM will only support systems under warranty or on a support agreement. Software isn't made available on their support site unless the equipment is registered in your account.