topic Slow Boot process on Node A Controller with FAS9000 Storage in ONTAP Hardware

Slow Boot process on Node A Controller with FAS9000 Storage

JSAR — Thu, 24 May 2018 09:10:43 GMT

Hi,

This is a new FAS9000 running ONTAP 9.1 P10 Release.

The issue we are facing is with slow boot process on Node A Controller.

During the boot we found that it was much slower (10 minute more) than Node B.

The loading process is stuck in the following two steps:

NetApp Data ONTAP 9.1P10 – On this step is stay hangs for about 3-4 minutes
Firewall rules loaded – On this step is stay hangs for 6-7 minutes.

We swap the Node A Controller with Node B and still the issue on the same location of node A.

Has anyone seen such issue?

Many Thanks,

Re: Slow Boot process on Node A Controller with FAS9000 Storage

andris — Wed, 23 May 2018 22:16:39 GMT

Please open a NetApp technical case to troubleshoot this, further.

Be prepared to provide EMS logs (or AutoSupport is enabled).

One thing they might also ask is for you to attach to the serial console and unmute the output to better see where the hangs are occurring.

Re: Slow Boot process on Node A Controller with FAS9000 Storage

JSAR — Thu, 24 May 2018 06:30:15 GMT

Thanks , I open one.

Re: Slow Boot process on Node A Controller with FAS9000 Storage

JSAR — Tue, 12 Jun 2018 12:41:39 GMT

I would like to update that the issue was with the NVMe media on slot 6-2, we replaced the SSD drives on that slot.

The following command show us that there is an issue with slot 6-2 :

run -node * -command sysconfig –a

The output show only SSD slot 6-1 on NODE A and not 6-2 as you can see below:

Re: Slow Boot process on Node A Controller with FAS9000 Storage

liuh — Mon, 14 Oct 2024 12:22:25 GMT

Possible causes The disk is faulty or aged, the memory is insufficient or damaged, the system configurations of the two nodes are different, some software conflicts with ONTAP, or drivers are incompatible