FAS2240-2 controller-A doesnt boot

E3AP — Wed, 04 Jun 2025 12:20:40 GMT

HI!

FAS2240-2 controller-A stuck at boot with next errors:

Phoenix SecureCore(tm) Server
Copyright 1985-2008 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version: 8.1.0
Portions Copyright (c) 2008-2011 NetApp, Inc. All Rights Reserved

CPU = 1 Processors Detected, Cores per Processor = 2
Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
Testing RAM
512MB RAM tested
6144MB RAM installed
256 KB L2 Cache per Processor Core
4096K L3 Cache Detected
System BIOS shadowed
USB 2.0: MICRON eUSB DISK
BIOS is scanning PCI Option ROMs, this may take a few seconds...
WARNING
02A1: SP Not Found
ERROR
No Response to Controller FRU ID Read Request via IPMI
ERROR
No Response to Midplane FRU ID Read Request via IPMI

CPU Type: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
BIOS POST Failure(s) detected. Abort AUTOBOOT
LOADER-A>

Trying to boot in any way looks like this:

LOADER-A> boot_diags
Loading X86_64/freebsd/image1/kernel:0x100000/9522152 0xa14be8/3138480 Entry at 0x8016d930
Loading X86_64/freebsd/image1/platform.ko:0xd13000/683920 0xe7f998/630720 0xdb9fa0/41224 0xf19958/44064 0xdc40a8/92946 0xddabba/69132 0xdeb9e0/146624 0xf24578/171072 0xe0f6a0/16 0xe0f6b0/2136 0xf4e1b8/6408 0xe0ff80/0 0xe0ff80/320 0xf4fac0/960 0xe100c0/1744 0xf4fe80/5232 0xe10790/1528 0xf512f0/4584 0xe10d88/184 0xf524d8/552 0xe10e40/448 0xe48560/13562 0xe7f896/253 0xe4ba60/122688 0xe699a0/89846
Starting program at 0x8016d930
NetApp Data ONTAP 8.2P3 7-Mode

PANIC : The 0 is not a supported platform

version: 8.2P3: Wed Sep 11 21:30:48 PDT 2013
conf : x86_64
cpuid = 0
Uptime: 1s

The operating system has halted.
Please press any key to reboot.

System halting...
cpu_reset called on cpu#0

And the scariest thing is:

LOADER-A> printenv

Variable Name Value
-------------------- --------------------------------------------------
CPU_NUM_CORES 4
BOOT_CONSOLE sp0a
BIOS_VERSION 8.1.0
BIOS_DATE 05/08/2012
SYS_MODEL 0
SYS_REV 0
SYS_SERIAL_NUM 0
MOBO_MODEL 0
MOBO_REV 0
MOBO_SERIAL_NUM 0
CPU_SPEED 1730
CPU_TYPE Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
savenv saveenv
ENV_VERSION 1
BIOS_INTERFACE 9FC7
BOOT_FLASH flash0a
LOADER_VERSION 4.1
ARCH X86_64
BOARDNAME SB_XIX
PRIMARY_KERNEL_URL fat://boot0/X86_64/kernel/primary.krn
BACKUP_KERNEL_URL fat://boot0/backup/X86_64/kernel/primary.krn
GX_PRIMARY_KERNEL_URL fat://boot0/X86_64/freebsd/image1/kernel
GX_DIAG_URL fat://boot0/X86_64/freebsd/image1/kernel
GX_BACKUP_KERNEL_URL fat://boot0/X86_64/freebsd/image2/kernel
ntap.init.kernelname X86_64/freebsd/image1/kernel
FIRMWARE_URL fat://boot0/X86_64/firmware/SB_XIX/firmware.img
boot_ontap autoboot boot0
boot_primary setenv BOOTED_FROM PRIMARY; boot -elf64 $GX_PRIMARY_KERNEL_URL $PRIMARY_KERNEL_URL
boot_backup setenv BOOTED_FROM BACKUP; boot -elf64 $GX_BACKUP_KERNEL_URL $BACKUP_KERNEL_URL
netboot setenv BOTED_FROM NETWORK; boot -elf64
boot_diags boot -sld -elf64 $GX_DIAG_URL $PRIMARY_KERNEL_URL
ldkern load -elf64 $GX_PRIMARY_KERNEL_URL $PRIMARY_KERNEL_URL
update_flash flash -backup $FIRMWARE_URL flash0a
version printenv BIOS_VERSION LOADER_VERSION
BT_BIOS_VERSION 8.1.0
BT_LOADER_VERSION 4.1
AUTOBOOT true
AUTOBOOT_FROM PRIMARY
AUTO_FW_UPDATE true

Cant it be just stuck SP firmware or "this is the end" )) and it`s time to replace controller?

Re: FAS2240-2 controller-A doesnt boot

andris — Tue, 06 Aug 2019 17:12:50 GMT

It sure looks like the SP is nonresponsive.

If you press "Ctrl-G" at the console, it switches over to the SP CLI prompt. Can you get a response?

A simple resolution would be to fully power cycle the controller/chassis or just pull the PCM out for a minute -- then re-insert it. Monitor the console for what happens after re-insertion.

If nothing changes, looks like the controller is toast.

Re: FAS2240-2 controller-A doesnt boot

AlexDawson — Fri, 30 Aug 2019 06:35:09 GMT

Or potentially the midplane, but probably the controller as I understand it.

If you have another DS2246 chassis, and can take the downtime to swap all the drives and controller across, you could try that, but chances aren't good.

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FAS2240-2 controller-A doesnt boot

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Re: FAS2240-2 controller-A doesnt boot