topic Re: Question About a Warranty in AFF

Question About a Warranty

DES1 — Mon, 20 Jan 2025 12:42:46 GMT

Hello everyone.

A customer of us has a AFF A220 that have active a SSP ALL SW service warranty. After a search i dont have find a clear answer on what this service provide. The machine is running on 9.6 and we want to go on the 9.15 ( if it;s possible). But we dont start the upgrade process with out the choice of support as a backup. From the ChatGPT i have take the follow response, on the question that is mean the SSP ALL SW.

SSP: This may stand for Software Subscription Plan or Support Service Package. It usually indicates a subscription or support agreement covering various NetApp software products and services.
ALL SW: This typically means "All Software." It implies that the package covers all software offerings relevant to a specific NetApp product or service suite.
NetApp Service: Refers to the array of services provided by NetApp, such as technical support, software updates, and access to tools that help manage storage infrastructure."
The output of this is correct? I mean if a machine have SSP ALL SW service active on a problem that acquire on the upgrade process i will can open a service request for the problem?

Thanks.
Best Regards,
SG

Re: Question About a Warranty

andris — Mon, 20 Jan 2025 17:59:47 GMT

The OP has an AFF A220, though…

See Software Support Plan here:

https://www.netapp.com/services/support/descriptions/

SSP allows you to download ONTAP and related software for your A220. You will need to register on the NetApp Support Site, first.

Re: Question About a Warranty

SpindleNinja — Mon, 20 Jan 2025 18:19:39 GMT

doh.. sorry yeah I misread. I'll just pull my comment.

Re: Question About a Warranty

DES1 — Tue, 21 Jan 2025 07:18:05 GMT

Hello andris.

Thank you very much for the info. The machine is already register to the support site. From the link that you provide i found that the SSP service provide and remote support.

Thank you very much.

Have a nice day