https://community.netapp.com/t5/AFF/Question-about-support-for-upgrade-on-A220-ONTAP-9-6/m-p/457957#M1369 <P>Hello everyone.</P><P>&nbsp;</P><P>A customer want to upgrade a AFF A220 machine from ONTAP 9.6 to 9.15. The specific machine have a active SSP warrantee, from the&nbsp; Support Site on the tab Systems-&gt; Software Version Support i see that the 9.6ver is under the End of Self-Service Support. So my question is, if we start the upgrade process and that process failed any reason.&nbsp;We will be able to open a support request for the specific machine for this problem? I already read the upgrade process, i will provide screenshots.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="supportstate.png" style="width: 400px;"><img src="https://community.netapp.com/t5/image/serverpage/image-id/29816i24842D51B2A8311E/image-size/medium?v=v2&amp;px=400" role="button" title="supportstate.png" alt="supportstate.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ssp.png" style="width: 400px;"><img src="https://community.netapp.com/t5/image/serverpage/image-id/29815i95016FCB469E4004/image-size/medium?v=v2&amp;px=400" role="button" title="ssp.png" alt="ssp.png" /></span></P><P>  </P><P>&nbsp;</P><P>Thanks.</P><P>&nbsp;</P><P>Best Regards,</P><P>SG</P> Wed, 22 Jan 2025 07:11:15 GMT DES1 2025-01-22T07:11:15Z https://community.netapp.com/t5/AFF/Question-about-support-for-upgrade-on-A220-ONTAP-9-6/m-p/457957#M1369 <P>Hello everyone.</P><P>&nbsp;</P><P>A customer want to upgrade a AFF A220 machine from ONTAP 9.6 to 9.15. The specific machine have a active SSP warrantee, from the&nbsp; Support Site on the tab Systems-&gt; Software Version Support i see that the 9.6ver is under the End of Self-Service Support. So my question is, if we start the upgrade process and that process failed any reason.&nbsp;We will be able to open a support request for the specific machine for this problem? I already read the upgrade process, i will provide screenshots.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="supportstate.png" style="width: 400px;"><img src="https://community.netapp.com/t5/image/serverpage/image-id/29816i24842D51B2A8311E/image-size/medium?v=v2&amp;px=400" role="button" title="supportstate.png" alt="supportstate.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ssp.png" style="width: 400px;"><img src="https://community.netapp.com/t5/image/serverpage/image-id/29815i95016FCB469E4004/image-size/medium?v=v2&amp;px=400" role="button" title="ssp.png" alt="ssp.png" /></span></P><P>  </P><P>&nbsp;</P><P>Thanks.</P><P>&nbsp;</P><P>Best Regards,</P><P>SG</P> Wed, 22 Jan 2025 07:11:15 GMT https://community.netapp.com/t5/AFF/Question-about-support-for-upgrade-on-A220-ONTAP-9-6/m-p/457957#M1369 DES1 2025-01-22T07:11:15Z https://community.netapp.com/t5/AFF/Question-about-support-for-upgrade-on-A220-ONTAP-9-6/m-p/457975#M1370 <P>Please refer to:</P> <P><A href="https://kb.netapp.com/Support/General_Support/What_is_in_the_scope_of_NetApp_Technical_Support" target="_blank">https://kb.netapp.com/Support/General_Support/What_is_in_the_scope_of_NetApp_Technical_Support</A> </P> <P><STRONG><EM>My installed&nbsp;version is End of Support, but my contract is still active, can I get support?</EM></STRONG></P> Wed, 22 Jan 2025 17:50:58 GMT https://community.netapp.com/t5/AFF/Question-about-support-for-upgrade-on-A220-ONTAP-9-6/m-p/457975#M1370 andris 2025-01-22T17:50:58Z