topic Re: ONTAP Associate - Learning Path in NetApp Learning Services Discussions

ONTAP Associate - Learning Path

andreaba — Thu, 05 Mar 2026 13:35:08 GMT

Good morning.

I'd like to take the following training course, which I've seen is free: ontap-associate

I signed up with a guest account, but I can't access this course.

I've searched, but I haven't seen any restrictions regarding account types.

If I try to register directly for the entire course, I get this error: (120444) User record doesn't exist. Please contact system administrator.

Re: ONTAP Associate - Learning Path

Nita5 — Thu, 05 Mar 2026 16:04:57 GMT

Good morning!

Guest accounts do have access to all WBTs. It looks like you just created your account today. Access can take a few hours.
You can try clearing your cache and logging back in to http://learningcenter.netapp.com.

If you are still having trouble, please reach out again.

Re: ONTAP Associate - Learning Path

andreaba — Fri, 06 Mar 2026 08:03:21 GMT

Hi. I created the account about 24 hours ago. I tried deleting cookies and logging in again, but nothing happened.
I contacted support, but it seems my learning account isn't there.

Re: ONTAP Associate - Learning Path

Nita5 — Tue, 10 Mar 2026 17:57:27 GMT

Hello there, I just checked, and my team confirmed that you were able to complete some training yesterday.

Let me know if you have any other questions.

Re: ONTAP Associate - Learning Path

andreaba — Wed, 11 Mar 2026 07:33:44 GMT

I confirm that support resolved everything via ticket. I hadn't been able to update the post yet.

Re: ONTAP Associate - Learning Path

Kasazza — Mon, 16 Mar 2026 09:48:30 GMT

Hello,
I am stuck at the same point: account created last friday, after the weekend with my account I still cannot enroll the WBT because of the same error. Probably I still have not got any "NetApp Support Site ID"
I have reached the "Non-Technical Case" web page: can you confirm I have to create a case to have my account linked to a NSS Id?

Re: ONTAP Associate - Learning Path

andreaba — Mon, 16 Mar 2026 10:13:15 GMT

I wrote an email to "netapplearningsupport@netapp.com"