topic Re: Can't copy large files to a CIFS Share in Network and Storage Protocols

Can't copy large files to a CIFS Share

NETAPP_GUY — Wed, 11 Jun 2014 17:23:14 GMT

Hi,

I got the error shown below whenever I will try to copy anything over 1GB. Any idea why?

Title: Network Error

Message: There is a problem accessing X:\foldername

Make sure you are connected to the network and try again.

Thanks.

Re: Can't copy large files to a CIFS Share

hariprak — Thu, 12 Jun 2014 06:04:18 GMT

Hi,

You can use robocopy to migrate CIFS data.

A quick start guide to use robocopy to migrate CIFS data can be found in the below link,

https://kb.netapp.com/support/index?page=content&id=8010079&actp=LIST_RECENT&viewlocale=en_US&searchid=1402552862434

Thanks

Re: Can't copy large files to a CIFS Share

NETAPP_GUY — Thu, 12 Jun 2014 13:57:58 GMT

Hi Hariprak,

I'm not migrating the data. I'm asking why I can't copy anything over 1GB to one of my CIFS share.

thanks

Re: Can't copy large files to a CIFS Share

henk_ruis — Fri, 13 Jun 2014 09:46:16 GMT

Did you disabled the CIFS protocol on the interface (options).

Might also an issue with the tcpip packet size.

Re: Can't copy large files to a CIFS Share

NETAPP_GUY — Fri, 13 Jun 2014 13:14:42 GMT

CIFS is not disabled, otherwise I couldn't copy files smaller than 1GB.

Re: Can't copy large files to a CIFS Share

ALEECE2014 — Mon, 16 Jun 2014 16:22:45 GMT

I'm having the same problem, but only on one share that's running on the first controller. Our other two shares on the second controller work fine. The settings are all the same, the only difference i've noticed is that when copying the large file, the share that fails is actually copying twice as fast as the other two shares that work.

Re: Can't copy large files to a CIFS Share

jlee — Mon, 16 Jun 2014 16:47:27 GMT

A couple of questions...

what version of SMB are you running? 1, 2, 2.1, or 3?

What OS is the file on?

are you trying to copy this file over an onboard 1G port or is it a card?

Re: Can't copy large files to a CIFS Share

ALEECE2014 — Mon, 16 Jun 2014 17:26:09 GMT

Hi jlee,

In the options list, it says 2 enabled is off, so i'm guessing 1.

I actually just tried copying a 4GB file from Windows Server 2003 and it was successful, from 2008 R2 and Windows 7, it fails.

Onboard 1G ports.

Re: Can't copy large files to a CIFS Share

jlee — Mon, 16 Jun 2014 17:40:14 GMT

Interesting. This issue seems to reside with SMB 2.0. Windows 2003 uses 1.0. 2008R2 and Windows 7 all use 2.0.

The other shares you are using...what OS's are they using to copy?

Re: Can't copy large files to a CIFS Share

ALEECE2014 — Mon, 16 Jun 2014 17:45:04 GMT

Same thing I thought. However, I can copy the same file to the other 2 shares from Windows 7 and Server 2008R2. I would expect them to fail also, unless the problem is with the second controller.

The two working shares are on the same controller, the one that doesn't work is running on the other controller.

Re: Can't copy large files to a CIFS Share

jlee — Mon, 16 Jun 2014 19:36:49 GMT

What version of DOT are you running? What controller type?

Re: Can't copy large files to a CIFS Share

ALEECE2014 — Mon, 16 Jun 2014 19:47:34 GMT

My brain is blanking... DOT?

It's an IBM N6210 running Data ONTAP release 8.1.2P4 7-Mode.

It seems to be a wannabe Netapp by IBM but running the Netapp code. I don't like it really, just got handed over to me.

Re: Can't copy large files to a CIFS Share

jlee — Mon, 16 Jun 2014 19:50:51 GMT

DOT - DataOntap

The IBM N6210 adds a bit of complexity to it...

can you post the settings for the CIFS volume?

Re: Can't copy large files to a CIFS Share

ALEECE2014 — Mon, 16 Jun 2014 19:53:11 GMT

cifs.LMCompatibilityLevel 1

cifs.W2K_password_change off

cifs.W2K_password_change_interval 4w

cifs.W2K_password_change_within 3600h

cifs.audit.account_mgmt_events.enable off

cifs.audit.autosave.file.extension

cifs.audit.autosave.file.limit 0

cifs.audit.autosave.onsize.enable off

cifs.audit.autosave.onsize.threshold 75%

cifs.audit.autosave.ontime.enable off

cifs.audit.autosave.ontime.interval 1d

cifs.audit.enable off

cifs.audit.file_access_events.enable on

cifs.audit.liveview.allowed_users

cifs.audit.liveview.enable off

cifs.audit.logon_events.enable on

cifs.audit.logsize 1048576

cifs.audit.nfs.enable off

cifs.audit.nfs.filter.filename

cifs.audit.saveas /etc/log/adtlog.evt

cifs.bypass_traverse_checking on

cifs.client.dup-detection ip-address

cifs.comment

cifs.enable_share_browsing on

cifs.gpo.enable off

cifs.gpo.trace.enable off

cifs.grant_implicit_exe_perms off

cifs.guest_account

cifs.home_dir_namestyle

cifs.home_dirs_public_for_admin on

cifs.idle_timeout 900

cifs.ipv6.enable off

cifs.max_mpx 253

cifs.ms_snapshot_mode xp

cifs.netbios_aliases

cifs.netbios_over_tcp.enable on

cifs.nfs_root_ignore_acl off

cifs.oplocks.enable on

cifs.oplocks.opendelta 0

cifs.per_client_stats.enable on

cifs.perfmon.allowed_users

cifs.perm_check_ro_del_ok off

cifs.perm_check_use_gid on

cifs.preserve_unix_security off

cifs.restrict_anonymous 0

cifs.restrict_anonymous.enable off

cifs.rpcfd_timeout 0

cifs.save_case on

cifs.scopeid

cifs.search_domains

cifs.show_dotfiles on

cifs.show_snapshot off

cifs.shutdown_msg_level 2

cifs.sidcache.enable on

cifs.sidcache.lifetime 1440

cifs.signing.enable off

cifs.smb2.enable off

cifs.smb2.signing.required off

cifs.smb2_1.branch_cache.enable off

cifs.smb2_1.branch_cache.hash_time_out 3600 (value might be overwritten in takeover)

cifs.snapshot_file_folding.enable off

cifs.symlinks.cycleguard on

cifs.symlinks.enable on

cifs.trace_dc_connection off

cifs.trace_login off

cifs.universal_nested_groups.enable on

cifs.widelink.ttl 10m

Re: Can't copy large files to a CIFS Share

ZilchNada — Thu, 13 Nov 2014 00:26:27 GMT

Hey, has this been resolved?

Re: Can't copy large files to a CIFS Share

hjv — Wed, 11 Feb 2015 14:08:43 GMT

It seems to be a SMB problem with ONTAP 8. I tried to copy a big file from a NetApp filer with ONTAP 8 to my local Win 7 PC with windows explorer. The copy starts with 2 MB/s or less. Within a few minutes the copy slows down to < 1MB/s. Only reading is a problem, writing works fine. Also reading from a Windows Server 2003/2008 works fine. Seems to be a smb problem with ONTAP 8.

The same situation on a NetApp filer with an ONTAP 7.3.6 works fine.

Our workaround is:

Run Cmd with

netsh interface tcp set global autotuning=disabled

reboot the win 7 computer.

Re: Can't copy large files to a CIFS Share

PranayGupta — Mon, 30 Oct 2017 11:35:52 GMT

I have faced similar problem and after analyzing the packet traces I am able to resolve this issue,

One of the possible reason for this :-

Clustered Data ONTAP has an option called fastpath. This allows the SVM to respond to a client without taking time to check the routing table. There are certain items that will not use fastpath, such as icmp. If you do not have a default route configured, icmp (ping), when initiated from the SVM, will fail.

In this case, the issue occurs as soon as there is packet loss on the wire. This is more likely to be seen with larger file transfers. The client is writing data and a packet does not reach the SVM. The client keeps sending data. The SVM receives these other packets, but will send a DupAck. This is to let the client know to resend the lost packet. The issue occurs because a DupAck does not use fastpath. So it will check the routing table, not find a route and drop the DupAck. The client will eventually start trying to retransmit the last non-acked packet, until it reaches a timeout and stops the stream.

Two methods to confirm:

Check if the default route is not configured for the Vserver: network route show -vserver <vserver>
cluster::> network route show -vserver svm1 (8.2 command is network routing-groups route show)
There are no entries matching your query.
Ping a working IP that is on a different subnet than the LIFs on the cluster:
net ping -lif <svm1_lif1> -vserver <vserver> -destination <destination>

Add a default route:
network route create -vserver <vserver> -destination 0.0.0.0/0 -gateway <gateway ip>
Note: Data ONTAP 8.2.x requires a routing-group. For more information, see article 3013489: Ethernet routing in Clustered Data ONTAP 8.0 and 8.1
Confirm the route was added:
cluster::> network route show -vserver <vserver>
Vserver Destination Gateway Metric
------------------- --------------- --------------- ------
<vserver>
0.0.0.0/0 <gateway ip> 20 <<<<<<< The new route is added

You can also refer KB which I found later --> https://kb.netapp.com/support/s/article/unable-to-write-or-copy-large-files-to-the-svm

Regards,

Pranay Gupta