topic Re: Cannot delete folder on filer in Network and Storage Protocols

Cannot delete folder on filer

zeark — Thu, 05 Jun 2025 07:22:02 GMT

Hi All,

A very good day to all of you. I have been trouble by this problem for a while. An empty folder in the filer that need to be deleted, no matter what, it cannot be deleted. the folder keep prompting that the folder is in use by a user or another program. But the actual facts is that there is no connection to the folders and the folder ACL has been removed, except the administrators.

Any suggestion for a solution to the problem will be most appreicated. Thank you.

Re: Cannot delete folder on filer

danielpr — Tue, 10 Nov 2009 05:51:49 GMT

Hi ,

Please check this KB https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb17106 and there is a solution for the same symptom

Thanks

Daniel

Re: Cannot delete folder on filer

zeark — Tue, 10 Nov 2009 06:03:08 GMT

Hi,

Thanks for the reply. But it seem like my limited access does not allow me access to the link that you have posted. Can by any chance you can post the solutions here. Thanks.

LeeCC

Re: Cannot delete folder on filer

danielpr — Tue, 10 Nov 2009 06:42:57 GMT

Please check the cifs sessions * for the user who locked this. You need to terminate (cifs terminate host) the connection for that particular host before

deleting the folder but terminate the session for the host will kill the CIFS session to that host.

Thanks;

Daniel

Re: Cannot delete folder on filer

adamfox — Tue, 10 Nov 2009 15:11:00 GMT

If there is a cifs share set on that folder, it can't be deleted until that share is removed. That hit me a few times over the years.

I don't know if that's the case here, but it's something to check.

Re: Cannot delete folder on filer

zeark — Wed, 11 Nov 2009 02:19:37 GMT

Hi Guys,

Thanks for the inputs! It just give me a hint. I need to check with the storage engineer. That folder that I am attempting to remove might just be a Qtree. Thanks guys! You have been a great help.

Good Day,

LeeCC

Re: Cannot delete folder on filer

zeark — Wed, 11 Nov 2009 23:57:25 GMT

I have folders that is shared out in windows and that prevent the folder been deleted. Once remove the share of the user home folder, it resolved the problem.

Also, the Qtree also prevent the folder from deleted. Need to be remove the folder from the NetApps web administration interface.

Thanks for all the advise.