Windows Explorer bad behavior with xlsx file

EricLEBRUN — Wed, 04 Jun 2025 13:11:48 GMT

Hello,

Could you help me to fix this stange behavior with Windows Explorer ?

The environement is a Windows Client with a volume share on a CDOT Data ONTAP v9.1P12, CIFS SMB V1.0.

And scenario is:

- Put Windows Explorer on same folder than file test4.xlsx - k:root\Infra\Test
- Open k:root\Infra\Test4.xlsx file with Microsoft Office Excel
- Make changes on file k:root\Infra\Test4.xlsx
- Save it <- OK

- Put Windows Explorer on upper level folder than folder of file test4.xlsx - k:root\Infra
- Make changes on file k:root\Infra\Test4.xlsx
- Save it <- Error (Document not registered)

Important points:
- Error occurs only with xlsx and sometime with xls extensions
- Error occurs only with Microsoft Office (2010, 2013 and 2016) and never with OpenOffice
- Error never occurs with 7-Mode NAS

Thanks in advance !

Re: Windows Explorer bad behavior with xlsx file

Allison_McWaters — Mon, 03 Dec 2018 14:57:03 GMT

I have a few questions to ask you about this problem:

What is the security style of the volume you're having a problem with?
Where is the temporary file directory for Office kept?
Are particular users running into this issue or only some?

topic Windows Explorer bad behavior with xlsx file in Network and Storage Protocols

Windows Explorer bad behavior with xlsx file

Re: Windows Explorer bad behavior with xlsx file