topic Re: XCP fileanalytics Installation failure in Network and Storage Protocols

XCP fileanalytics Installation failure

JaganReddy — Wed, 04 Jun 2025 10:47:15 GMT

XCP Fileanalytics installation is failing with the following:

File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/strategies.py", line 114, in connect
File "/local/build/lib/python2.7/site-packages/sqlalchemy/engine/default.py", line 453, in connect
File "/local/build/lib/python2.7/site-packages/pgdb.py", line 1623, in connect
sqlalchemy.exc.InternalError: (pg.InternalError) FATAL: password authentication failed for user "central"

(Background on this error at: http://sqlalche.me/e/2j85) --------------------------------------------------------------------------------
Starting xcp service --------------------------------------------------------------------------------
# Creating xcp service...
Redirecting to /bin/systemctl status xcp.service
# XCP service started successfully

# Failed to start xcp service

Re: XCP fileanalytics Installation failure

NetApp_SR — Thu, 29 Oct 2020 12:07:19 GMT

If you are not running on the latest version I suggest installing it and trying again. Version 1.6.2 was released recently and has many fixes.

https://mysupport.netapp.com/site/products/all/details/netapp-xcp/downloads-tab

Re: XCP fileanalytics Installation failure

parisi — Thu, 29 Oct 2020 13:03:30 GMT

Maybe this helps?

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/NetApp_XCP/XCP_-_Cannot_Access_Management_GUI_after_installation

Re: XCP fileanalytics Installation failure

JaganReddy — Thu, 29 Oct 2020 16:06:04 GMT

I see the same issue with version 1.6.2.

Re: XCP fileanalytics Installation failure

JaganReddy — Thu, 29 Oct 2020 16:09:55 GMT

I cant get to the page https://community.netapp.com/t5/Network-Storage-Protocols-Discussions/XCP-fileanalytics-Installation-failure/m-p/160799/highlight/false#M9462.

Getting permission denied to the page "You do not have permission to view this page"

Re: XCP fileanalytics Installation failure

Paiih — Thu, 03 Dec 2020 11:03:14 GMT

________________________________________________________________________________
Please choose the menu you want to start:
1. Configure client system
2. Reset admin password
3. Reset Postgres database password
4. Rebuild xcp.ini file
5. Delete database and reconfigure client system

0. Quit
--------------------------------------------------------------------------------
Enter digit between [0-5] >> 2
Password must contain at least one numeral, one upper case, one lower case and a special character.
Password length should be minimum 8 and maximum 64 characters

Enter admin password for file analytics:
Retype same password :
# Updating database entries
(pg.InternalError) FATAL: Ident authentication failed for user "central"

(Background on this error at: http://sqlalche.me/e/2j85)
NOTE: Please make sure you are root user. File Analytics installation unsuccessful. Please refer the user guide.

Failed to start xcp.service: Unit not found.
# Error: Failed to start XCP services
# Please refer the troubleshooting section of XCP File Analytics in the user guide.
# If problem persists, contact XCP Customer support.
# To start XCP service manually, use "systemctl start xcp" command

root% systemctl start xcp
Failed to start xcp.service: Unit not found.

Re: XCP fileanalytics Installation failure

Paiih — Thu, 03 Dec 2020 12:16:37 GMT

(pg.InternalError) FATAL: Ident authentication failed for user "central"

==> key point

need to config postgresql to listen ip address

xcp user guide page.127

Re: XCP fileanalytics Installation failure

Jaycee — Wed, 22 Feb 2023 19:23:01 GMT

Hello All I got the same issue

Enter password for Postgres DB user:
Retype same password :
# Updating DB password

# Updating xcp.ini file
Password must contain at least one numeral, one upper case, one lower case and a special character(! @ # $ % ^ & * - _).

Enter admin password for file analytics:
Retype same password :
# Updating database entries
(pg.InternalError) FATAL: password authentication failed for user "central"

(Background on this error at: https://sqlalche.me/e/14/2j85)
NOTE: Please make sure you are root user. File Analytics installation unsuccessful. Please refer the user guide.

Any kind of solution ? As this new version of XCP NETAPP_XCP_1.9.tgz Running on RHEL 8.2