topic Re: Unable to create forlder from windows explorer to SAN / NAS netapp. in Network and Storage Protocols

Unable to create forlder from windows explorer to SAN / NAS netapp.

palaurent — Mon, 30 Nov 2015 14:03:52 GMT

We have a FAS3220 netapp Baie.

I created a Volume : a_datauser1

    a_datauser1 online          raid_dp, flex         nosnap=on, no_atime_update=on, create_ucode=on,
                                64-bit                convert_ucode=on, snaplock_enterprise,
                                                      no_i2p=on, fractional_reserve=0

On it i created qtree :

a_datauser1 data1 ntfs enabled normal

I share this QTREE :

DATAUSER1 /vol/a_datauser1/data1
everyone / Full Control

NTFS access right are full control for my windows user.

From a Windows workstation ( 2003 / seven / ... ), i connect to this share : \\sea4\datauser1

The problem is :

From windows explorer, if i create manually a folder on this network connection, I have this windows error message :

Error renaming File or folder.

Cannot rename new folder : Access it denied

Make sure the disk is not full or write protected and that the file is not currently in use.

If I press ESC, a folder is created : New Folder

but I am not able to rename it.

So : I am unable to create a folder

From a command prompt / DOS, no problem :

I access to the network connection,

mkdir test

IT works !!!

If un CUT / PASTER a folder / sub directory from C: to this network connection,

it works !!!

So ? On a NAS Netapp, troubles with windows explorer ? Unable to create a basic FOLDER ?

Thanks for any ideas about this problem.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

hariprak — Wed, 25 Nov 2015 01:36:14 GMT

Hi,

You can refer the below links,

https://kb.netapp.com/index?page=content&id=1012773&actp=LIST_POPULAR

https://kb.netapp.com/support/index?page=content&id=1012304

Thanks

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

palaurent — Wed, 25 Nov 2015 08:57:16 GMT

Ok Thanks, many usefull links

I am going to check, if an article describe my problem.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

jgebhart2 — Mon, 26 Mar 2018 14:49:34 GMT

I also am suffering from this behavior.

You may have already found this out (since it's now years later) but others may have this issue and the KB links provided are not helpful for this particular issue.

The issue here is that this is a SnapLock volume. Whether it's Enterprise or Compliance mode makes no difference. Paths/directories/folders in a SnapLock volume are immutable.

You are running into this issue because the default behavior of Windows Explorer when creating a new folder is to create a folder called "New folder" and immediatley prompt you to rename it, which you cannot do due to the path/directory/folder being immutable.

I am currently waiting for a response from NetApp to see whether there is a way to change this from the NetApp side as I don't believe it's a viable option to "train" users to create folders from PowerShell or a command prompt.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

jgebhart2 — Wed, 20 Jun 2018 20:25:58 GMT

For anyone else experiencing this problem - this was changed in ONTAP 9.3P4. The ability to rename folders which do not yet have locked files in them now exists.

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

Fabian1993 — Wed, 23 Dec 2020 10:34:50 GMT

Hi Guys,

i have the same issue, we can't create a folder under a Snaplock Enterprise Volume. In 7-Mode it was possible after the migration it doesn't worked..

SnapLock Type: enterprise Minimum Retention Period: 20 years Default Retention Period: min Maximum Retention Period: 30 years Autocommit Period: 2 hours Is Volume Append Mode Enabled: false Privileged Delete: - Litigation Count: 0 Is SnapLock Audit Log Volume: false

Re: Unable to create forlder from windows explorer to SAN / NAS netapp.

ttran — Tue, 12 Jan 2021 03:01:32 GMT

Hello Palaurent,

As mentioned in the thread, you cannot modify folder names in a SnapLock Compliant volume and Windows Explorer my default names a newly created folder as "New Folder(#)". You must first create the folder with the desired name in a non-SnapLock compliant volume and then copy the folder to the SnapLock Compliant volume or you can use the Command Line to create the volume with the desired name. This is working as designed per strict SnapLock "Write Once Read Many" regulation. Also, keep in mind that EMPTY folders CAN be deleted as the only exception allowed to clean-up the "New Folder" issue with Windows Explorer.

More explanation is in section 5.3 on page 21 of the TR-4526: Compliant WORM Storage Using NetApp SnapLock

Regards,

Team NetApp