topic Re: XCP File Analytics in Network and Storage Protocols

XCP File Analytics

sandblaster120g — Thu, 07 Apr 2022 15:30:41 GMT

Any idea on how to fix XCP file analytics error: (pg.InternalError) FATAL: password authentication failed for user "central"

We have tried everything we can think of, and can not get it to work. When contacting support, they throw KB after KB with no movement towards a solution.

Our environment is running RHEL 8.5, 32GB mem, XCP 1.8.

Re: XCP File Analytics

Mjizzini — Fri, 08 Apr 2022 02:24:47 GMT

Try to install with root user or try to install it on a different host with higher memory.

Re: XCP File Analytics

sandblaster120g — Fri, 08 Apr 2022 04:47:19 GMT

We have a few linux VMs, 2 on prem and 2 in Azure. We have root access on all the systems. Also the 32GB machines are on prem, the 2 Azure VMs have 128GB of memory and we get the same error.

Re: XCP File Analytics

tahmad — Thu, 14 Apr 2022 05:51:45 GMT

I know you've been working with support and they provided multiple KBs for the issue but it looks like there is another thread with the same issue/error. A KB is shared, you may check it:

XCP fileanalytics Installation failure

Also, can you share the case number here?

Re: XCP File Analytics

sandblaster120g — Tue, 26 Apr 2022 22:55:11 GMT

Yes, we tried changing the listening IP and still had no luck. Our support case number was 2009085784.

Re: XCP File Analytics

wareer — Wed, 19 Feb 2025 01:19:43 GMT

Upgrade to XCP 1.9.3 where changes to this the configure.sh script have mitigated this issue
A reboot may be required after installing 1.9.3
In some cases, it may be necessary to utilize a new host or restore the current host to a snapshot from prior to the initial 1.9.2 installation attempt

Hope you found this kb helpful：https://kb.netapp.com/on-prem/ontap/da/XCP/XCP-KBs/XCP_File_Analytics_installation_fails_due_to_user_central_in_1_9_2_and_earlier