topic Re: SGrid new primary Admin Node SG100 no option to upload RecoveryPackage in Object Storage

SGrid new primary Admin Node SG100 no option to upload RecoveryPackage

beo — Wed, 04 Jun 2025 10:03:05 GMT

Hi, we installed a new SG100 as a replacement for a VM based primary Admin.

We followed the docs.netapp procedure, downloaded the recoverypackage.

Powered down the VM.

Prepared the new Primary Admin Aplliance with LACP Bonds, IPs etc..started the installation on the new window we selected

"Recover a failed Primary Admin" and the next page doesn´t give us the chance of "Browse" and uploading. It directly says: "The recovery Information is being retrieved. Please wait.." we tried with 2 different clients and 3 different browsers. Already rebootet the SG100 and did the basic installation again, same problem. We aso waited about 60 Minutes.

A Case is open, but perhaps someone had the same issue and can support us?

Re: SGrid new primary Admin Node SG100 no option to upload RecoveryPackage

tahmad — Fri, 01 Apr 2022 05:22:19 GMT

Any progress with the case you opened? you mind sharing the case number?

Re: SGrid new primary Admin Node SG100 no option to upload RecoveryPackage

MoS1 — Tue, 03 Jan 2023 02:45:33 GMT

Hello Beo,

What version of Grid are you running? Most likely you will need to manually recover the package from a node with ADC service and try recover that way.

Also a case number would be helpful to see what has been done thus far.