topic Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection in Active IQ Unified Manager Discussions

System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

karthikv — Thu, 05 Jun 2025 06:38:51 GMT

Hi,

If you are facing any performance problem related to System Manager 2.0R1 related to slowness, please file a NetApp support case and send a mail to karthikv@netapp.com and amritad@netapp.com with the following information.

Support Case #

OS Type and Version

Browser Type and Version

System Manager Support Bundle attachment

- Before generating the support bundle, please set the log level to trace

How to generate Support bundle?

Setting log level:

Tools -> Options -> Log level

Generating Support Bundle

Help -> Support Bundle -> Generate support bundle link

We will be looking at the data on a case by case basis to root cause and fix the problem.

Thanks,

Karthik

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

amritad — Mon, 02 Jan 2012 10:35:26 GMT

We saw some complaints sbout System Manager slowness over the past week. In case you are running into these issues please file a support case and pass on the details to us. We will be taking a look at these cases. Thanks for your help and support.

REgards

Amrita

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

amritad — Mon, 27 Feb 2012 09:34:38 GMT

Hi,

OVer the past few weeks we have heard some complaints from you regarding System MAnager performance. One way to improve performance is to follow the following steps

1. Add the filer ip address in ‘hosts’ file in ‘C:\WINDOWS\system32\drivers\etc’ folder

2. Restart System Manager and measure the performance again in the same client machine.

Please do let us know if this workaround worked for you.

REgards

Amrita

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

NETAPPBIW — Tue, 13 Mar 2012 14:38:41 GMT

This worked for me perfectly

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

aborzenkov — Thu, 22 Mar 2012 11:36:14 GMT

I confirm that adding NetApp uname's to hosts does make SM far more responsive. While this is valid workaround for customer installations, this is not really acceptable for me as consultant/engineer in situation where I permanently face new systems and new networks.

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

KRUPESH1980 — Fri, 06 Apr 2012 16:06:13 GMT

Hello Amrita..

i add my filer IP address in hosts file..but i have no idea i got error for SNMP that " No SNMP response"..my SNMP status keep changing....says "UP" and after few second it was "No SNMP response"......do you have any idea why is this happen ???

Please help me for this issue.....appreciate..

Regards,

Krupesh

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

joker_morgan — Fri, 31 Aug 2012 15:46:59 GMT

Hi Krupesh,

In case you are still wondering about this, the application starts up and assumes that SNMP is working.. then when it polls it realizes that it is not. You have to add the ip of the workstation that you are running System Manger from to the options snmp.access list for SNMP to work from your System manger console.

Keith

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

_NETAPPUSER — Tue, 02 Oct 2012 21:31:12 GMT

The hosts file fix does seem to make the System Manager more responsive. I'm using Windows XP SP3 with IE6.

Re: System Manager 2.0R1 Performance (slowness) - Support Case and Data collection

LAZARAGOZANA — Thu, 04 Oct 2012 06:35:07 GMT

It works like a charm! Thank you very much.