topic Edit Button on AutoSupport Page in System Manager 2.1 in Active IQ Unified Manager Discussions

Edit Button on AutoSupport Page in System Manager 2.1

mjcurrey31 — Thu, 05 Jun 2025 06:10:04 GMT

When I click the "Edit" button to change the AutoSupport configuration, nothing happens. The button image changes showing that it was pressed. The rest of the buttons on the page work fine. I confirmed that my PC met all the system requirements. I thought it might be a conflict between JRE 6 and 7 since I had both installed, but uninstalling JRE 7 didn't help. Well, I decided to roll back to 2.02 and the button works flawlessly. Of course, a search of the support site returns everything written by any NetApp employee for every product offered EXCEPT System Manager. LOL. I'm opening a case, but I wanted to check if anyone has seen this issue.

Re: Edit Button on AutoSupport Page in System Manager 2.1

JOHN_THOMPSON — Mon, 18 Feb 2013 04:31:41 GMT

Yep, have been seeing the exact same issue on all customer instances of System Manager 2.1. No problem with versions prior.

We haven't logged a case yet, so would be curious to hear how you go.

Re: Edit Button on AutoSupport Page in System Manager 2.1

shawnodell — Tue, 19 Feb 2013 20:38:10 GMT

Same here, any update?

Re: Edit Button on AutoSupport Page in System Manager 2.1

mjcurrey31 — Tue, 19 Feb 2013 20:51:15 GMT

They were able to replicate it and I received the following response.

This is the Documented Issue experienced:

http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=660681

We are aware that the public report is bare, but the “WATCH this Bug” is available for you to get alerts when there is an update.

This has been addressed for a future release. Please bring any questions concerning the future release to your account representative.

The workarounds are:

1. Use OCSM 2.0.2 (as you have)

2. Use OCSM 2.1 with a browser other than Internet Explorer

Re: Edit Button on AutoSupport Page in System Manager 2.1

MAKUDONARUDO — Wed, 25 Sep 2013 10:59:51 GMT

Aren't you using IE9?

I had the same case and solved it with Google Chrome and IE10.

Try that if you can.

Re: Edit Button on AutoSupport Page in System Manager 2.1

thankgodo — Sat, 07 Dec 2013 00:47:50 GMT

I am currently having this problem. My browser is IE9, please how can I change to chrome or mozilla?

Re: Edit Button on AutoSupport Page in System Manager 2.1

karthikv — Mon, 09 Dec 2013 06:08:55 GMT

To change the browser in System Manager, you can do the following:

Launch System Manager.
Go to Tools -> Options.
In the Browser Path text box, enter the path of Chrome/Mozilla.

If you are still using System Manager 2.1, it is highly recommended that you upgrade to the latest version of System Manager (v3.0 or v3.1).

You can download the latest version from NetApp support site -

http://support.netapp.com/NOW/cgi-bin/software?product=OnCommand+System+Manager&platform=Windows

-Karthik

Re: Edit Button on AutoSupport Page in System Manager 2.1

thankgodo — Mon, 09 Dec 2013 09:09:08 GMT

Thanks. I actually uninstalled 2.1 and installed 2.0 and was able to achieve what I want.

Best regards,

ThankGod Obiekwe Systems Engineer

Resourcery Plc

14-18 Adeola Hopewell St. Victoria Island. Lagos.

Tel: +234 (01) 463 6000, 271 3515, Ext 2303

Mobile: +234 802 826 3598

Email: thankgodo@resourcery.com<mailto:thankgodo@resourcery.com>

Web: www.resourcery.com<http://www.resourcery.com/>

Offices: Lagos | Port Harcourt | Abuja | Accra

Re: Edit Button on AutoSupport Page in System Manager 2.1

kunalm — Tue, 10 Dec 2013 05:48:06 GMT

Version 2.0 and 2.1 are in limited support mode. Are their any hindrances in upgrading to the latest SM version i.e. 3.1RC1?

Thanks

Kunal

Re: Edit Button on AutoSupport Page in System Manager 2.1

thankgodo — Tue, 10 Dec 2013 05:57:55 GMT

No hindrance at all. I will try it out right away.

Please I am having difficulty copying existing data from servers to the provisioned space. What is the best tool I can use. Current I tried using richcopy. But I receive so many messages – access denied, file used by another program, location not found etc.

I will appreciate your guide.

Best regards,

ThankGod Obiekwe Systems Engineer

Resourcery Plc

14-18 Adeola Hopewell St. Victoria Island. Lagos.

Tel: +234 (01) 463 6000, 271 3515, Ext 2303

Mobile: +234 802 826 3598

Email: thankgodo@resourcery.com<mailto:thankgodo@resourcery.com>

Web: www.resourcery.com<http://www.resourcery.com/>

Offices: Lagos | Port Harcourt | Abuja | Accra