topic Re: Data Source acquisition not running in Active IQ Unified Manager Discussions

Data Source acquisition not running

ben_fenstermaker — Thu, 05 Jun 2025 06:16:32 GMT

I am running WFA version 1.1.1 and have just finished the install. I ran the wfa_oc5setup script on my OC server and it completed with no errors. I added a data source, selecting the DFM / OnCommand - 4.0, 5.0 type and used the wfa user for connection credentials. When I hit acquire now it populates the history area but it never seems to run. There is no start time, duration, warnings, or message. It has a planned execution time and the type is immediate and the status is scheduled. I have left it in that state for over 30 minutes with no change and I am unsure where to go to start troubleshooting this. I have verified that the firewall is turned off on both my WFA box and my OC box. I can telnet to the OC box from WFA on port 2638. I have tried both hostname and ip address. Feels like I am missing something very simple but for the life of me I cant find anything wrong.

Re: Data Source acquisition not running

yaronh — Thu, 25 Oct 2012 20:10:30 GMT

Hi Ben,

Just restart your VM. Alternatively - stop both services,

And start just the server.

It is a known documented issue with new installations that the

Services must be restarted after license insertion.

See my blog for more details.

Yaron

WFA team

On the berry with fat thumbs

Re: Data Source acquisition not running

yaronh — Sun, 28 Oct 2012 13:49:02 GMT

Hi Ben,

Did this solve it for you?

Yaron

Re: Data Source acquisition not running

ben_fenstermaker — Mon, 29 Oct 2012 17:43:16 GMT

Yes that did it for me. Thanks much for the quick reply.