topic Re: System Manager 3.0 - NTP error in Active IQ Unified Manager Discussions

System Manager 3.0 - NTP error

KASPARICK — Tue, 07 Jan 2014 05:42:34 GMT

Hello,

I'm using System Manager 3.0 on Windows 2008R2 and Windows 7.

if I try to set an NTP Server I get the following error:

==ERROR==

com.netapp.sysmgr.client.api.NaApiFailureException

==TIME==

2014-01-03 10:59:31,221

==MESSAGE==

Invalid or incomplete XML received due to communication error or character encoding errors. (Error: 0)

==DETAILS==

Failed to parse: <netapp version='1.1' xmlns='http://www.netapp.com/filer/admin'>

<results status="failed" errno="13001" reason="Unable to set op

==CORRECTIVE ACTION==

In case of communication error, refresh the browser and try again. In case of character encoding errors, use UTF-8 character encoding.

==LOCATION==

Location is not specified.

==BROWSER INFO==

App Name: Netscape

App Version: 5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

App Codename: Mozilla

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

Platform: Win32

Cookie Enabled: true

Why does the system not fix this automatically or offers a button "configure that"?

Thanks

Hannes

Re: System Manager 3.0 - NTP error

kryan — Thu, 09 Jan 2014 13:56:50 GMT

Hi Hannes,

Is this the same Windows server from this post?

https://communities.netapp.com/message/123139#123139

What text were you configuring in the NTP server field?

Thanks,

Kevin

Re: System Manager 3.0 - NTP error

KASPARICK — Thu, 09 Jan 2014 14:01:42 GMT

Hi,

yes, it is the same (also tested on different Windows7)

The Server was 0.at.pool.ntp.org

Best regards,

Hannes

Re: System Manager 3.0 - NTP error

kryan — Thu, 09 Jan 2014 14:08:16 GMT

Hi Hannes,

To confirm - the string you entered in that field was "0.at.pool.ntp.org"?

Thanks,

Kevin

Re: System Manager 3.0 - NTP error

kryan — Thu, 09 Jan 2014 14:16:00 GMT

Hannes,

I was able to configure that server in my NTP settings using OCSM 3.1RC1 and ONTAP 8.0.3 7-mode.

We will have to review the logs covering this error which should be in the same set already collected from you.

Can I safely assume that the error occurred shortly before the first post in this thread (Jan 7, 2014 12:43 AM)?

Thanks,

Kevin

Re: System Manager 3.0 - NTP error

KASPARICK — Fri, 10 Jan 2014 06:53:34 GMT

Hi,

yes, the server is correct.

Hmm, maybe it is fixed in 3.1.

Did you try to set the server without configuring a DNS server on the Netapp? I cannot try but if I remember correctly I did not configure DNS which should result in a "DNS not configured" error.

Yes, all the errors occured during one day of testing (also my third post).

Best regards,

Hannes

Re: System Manager 3.0 - NTP error

kryan — Fri, 10 Jan 2014 13:32:10 GMT

Hi Hannes,

Disabling DNS did it - I now observe the same error as you did when attempting to add a server name to the NTP field. It does not error when adding an ip (as expected).

I will file a bug to change this behavior.

Thanks,

Kevin

Re: System Manager 3.0 - NTP error

kryan — Fri, 10 Jan 2014 13:40:07 GMT

Just to be clear, this error is returned from ONTAP, not OCSM - OCSM is just delivering the message.

Thanks,

Kevin

Re: System Manager 3.0 - NTP error

KASPARICK — Mon, 13 Jan 2014 05:12:39 GMT

Hi Kevin,

I'm glad that we found the source of the error 🙂

Thanks for helping.

Best regards,

Hannes

Re: System Manager 3.0 - NTP error

shahul — Wed, 13 May 2015 08:51:18 GMT

Just try Open system manager in diffrent browser ..it will work like charm...) IE 11 or Chrome , etc...

Re: System Manager 3.0 - NTP error

shahul — Wed, 13 May 2015 08:53:31 GMT

And again to be clear, diffrent browser is only for addressing the below error..

"Invalid or incomplete XML received due to communication error or character encoding errors. (Error: 0)"

Re: System Manager 3.0 - NTP error

XBR500 — Tue, 22 Sep 2015 07:31:19 GMT

I was also getting :- "Invalid or incomplete XML received due to communication error or character encoding errors. (Error: 0)" while trying to log into System Manager from a Windows 2012 R2 server using IE 11. I fixed it by adding the IP address of the Cluster into the list of Trusted Sites in the security settings of IE11.