topic Re: I can't install OnCommand Insight in Active IQ Unified Manager Discussions

I can't install OnCommand Insight

JMALMAGRO — Thu, 05 Jun 2025 05:53:13 GMT

Hi to all

I'm trying to install SanScreen Server on a Windows 2008 R2 server.

The problem is finishing the installation: the sanscreen server service doesn't start.

I've been searching for error messages on the logs, and I get this one:

"start.jboss:

Checking for listener at localhost:1099" About 100 messages like this

And then, timeout. Failed to start jboss

Anyone with this problem too?¿

Thanks

Re: I can't install OnCommand Insight

JMALMAGRO — Wed, 25 Sep 2013 11:30:57 GMT

I already deactivated UAC, and same result

Re: I can't install OnCommand Insight

ostiguy — Wed, 25 Sep 2013 11:41:41 GMT

Hey Jose,

You probably have some other process that has grabbed tcp 1099 and has something listening on it, stopping OCI's Jboss from starting cleanly

Before you install OCI,run a cmd prompt as administrator

netstat -ab > c:\ports.txt

Once you are back at the cmd prompt with a blinking cursor:

notepad c:\ports.txt

Search for 1099 - you should be able to find what .exe is listening on 1099.

If you'd like, you can email me the ports.txt file at ostiguy at netapp dot com

Re: I can't install OnCommand Insight

JMALMAGRO — Wed, 25 Sep 2013 11:48:34 GMT

Hi ostiguy

I haven't any .exe listening on 1009

Maybe a problem with spanish language on the Windows 2008?

Re: I can't install OnCommand Insight

ostiguy — Wed, 25 Sep 2013 11:54:27 GMT

1099 not 1009?

Lets try this - install OCI. I imagine when it fails, you get a popup box - do not click anything.

Instead, navigate to ..\SANscreen\jboss\server\onaro\log

Zip up that folder of logs, and email it to me

Re: I can't install OnCommand Insight

JMALMAGRO — Wed, 25 Sep 2013 11:56:10 GMT

1099 sorry

Ok, I'll do it. Let me 5 minutes...

Thanks!!!

Re: I can't install OnCommand Insight

JMALMAGRO — Wed, 25 Sep 2013 12:05:07 GMT

Hi ostiguy

The process is finishing, and the jboss log folder is empty.... I'll wait until it ends, but it seems that is not going to generate any file

But in start.server log of bin folder, I can see the checking for listener message.

Re: I can't install OnCommand Insight

JMALMAGRO — Wed, 25 Sep 2013 12:12:11 GMT

I get the popup, but the folder remains empty

Re: I can't install OnCommand Insight

ostiguy — Wed, 25 Sep 2013 12:15:14 GMT

Zip up..\sanscreen\bin\log

and send it over please

Re: I can't install OnCommand Insight

francoi1 — Wed, 25 Sep 2013 16:15:37 GMT

Just in case - what are your server characteristics especially memory-wise and what installer are you using, server only or the "all-in-one" with both the server and the DWH? I've seen a scarcity of RAM leading to similar behaviour.

Re: I can't install OnCommand Insight

ostiguy — Wed, 25 Sep 2013 16:49:50 GMT

Jose had 1GB of ram allocated to his VM.

Java doesn't like it when the minimum heap size is set to 512MB (fixed in our installer), and maximum is set to 270MB (our installer uses an algorithm against the detected memory to set this value)

OCI servers should have 4GB min for demo purposes, 8GB functional min for discovery of non-lab environments

Re: I can't install OnCommand Insight

JMALMAGRO — Fri, 27 Sep 2013 12:00:32 GMT

Like Ostiguy says, I didn't remember to check the VM memory....

My big mistake.

I'm just configuring and testing it

Thanks Ostiguy!