topic Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers in Active IQ Unified Manager Discussions

Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Tue, 25 Oct 2011 18:45:59 GMT

Have setup two new filers.

Added them to Operations Manager 4.0.0. running on a Windows 2003 server machine.

Operations Manager found them but it is not reporting on volumes or any other data under File Systems.

It does show the Aggrs under Aggreagtes but I need to collect volume info and that does not show up under File Systems.

Any ideas?

Netapp Operations Manager 4.0.0 - Not reporting on two filers

pascalduk — Wed, 26 Oct 2011 06:00:08 GMT

What does the "dfm host diag <controller>" show? Did you also set the login and password for the new filers?

Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Wed, 26 Oct 2011 16:34:13 GMT

mmm..correct me if I am wrong but if the login and apsswrd was wrong how would it know about the aggrs on the two filers?

Netapp Operations Manager 4.0.0 - Not reporting on two filers

niels — Thu, 27 Oct 2011 11:22:18 GMT

That's because for descovery of basic objects OM uses SNMP. Only for specific objects/functionalities OM requires API calls with username and password.

regards, Niels

Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 16:14:34 GMT

Niels..

Thanks. Did not know that.

Can you please tell me where I supply these credentials?

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

pradeepl — Thu, 27 Oct 2011 17:40:52 GMT

Hi,

You can use the CLI,

dfm host set , the column XML should be “Passed”

Regards

Pradeep L

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 17:45:24 GMT

Pradeep..

Sorry but as you can well imagine total newbie here.

what do u mean by column XML should be "passed" ?

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

pradeepl — Thu, 27 Oct 2011 17:55:17 GMT

You can use the CLI, dfm host set host-id/host-ip/host-name hostlogin=username hostpassword=password.

And make sure in the output of dfm host diag host-id/host-ip/host-name, the column XML should be “Passed”

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 20:47:17 GMT

OK...that didn't work.

Anyone else has any other ideas?

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

kryan — Thu, 27 Oct 2011 20:52:55 GMT

Please share the exact version of DFM you are running.

Example:

C:\>dfm about |findstr -i version

Version 4.0.1.7545 (4.0.1D2)

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 20:57:53 GMT

C:\Documents and Settings>dfm about |findstr -i version

Version 4.0.0.6953 (4.0)

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

kryan — Thu, 27 Oct 2011 21:06:07 GMT

You will benefit from an upgrade to a version of DFM fixed for bug 367643, to ensure relaible SNMP monitoring of ONTAP 7.3.x and higher.

http://now.netapp.com/cgi-bin/bol?Type=Quick&bugs=367643

Backup DFM (dfm backup create) and then upgrade to 4.0.2D5, refresh the monitors against the host using the "dfm host discover FILER" command, and wait for new data to arrive.

http://now.netapp.com/NOW/download/software/dfm_win/4.0.2D5/

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 21:11:43 GMT

Oh I am sure there will be benefits but upgrading is not an option for me currently.

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

kryan — Thu, 27 Oct 2011 21:26:48 GMT

The only way to guarantee that you will get reliable data via SNMP is to use a DFM version fixed for bug 367643.

If that is not an option then you will have to wait to see if DFM can ever get that data from the affected filer.

Of course, this bug and information is not applicable if the ONTAP verison is older than 7.3.

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 21:32:17 GMT

All filers are running 8.02P2 OnTap

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 21:39:02 GMT

Sorry but I never replied to Pascal's intial inquiry but here is the diag output....

C:\Documents and Settings>dfm host diag filera

Network Connectivity
IP Address             x.x.x.x
Network                (discovery disabled)
DNS Aliases            filera.domain.com
DNS Addresses          x.x.x.x
SNMP Version in Use    SNMPv1
SNMPv1                 Passed (328 ms)
SNMP Community         public
SNMP sysName           filera.domain.com
SNMP sysObjectID       .1.3.6.1.4.1.789.2.3 (Clustered Filer)
SNMP productId         0151699100
SNMPv3                 Passed (172 ms)
SNMPv3 Auth Protocol   MD5
SNMPv3 Privacy Enabled No
SNMPv3 Username        root
SNMP sysName           filera.domain.com
SNMP sysObjectID       .1.3.6.1.4.1.789.2.3 (Clustered Filer)
SNMP productId         0151699100
ICMP Echo              Passed (93 ms)
HTTP                   Passed (78 ms)
NDMP Ping              Passed (port 10000, 78 ms)
NDMP Connect           Passed (2438 ms)
NDMP MD5 Passwd Check Passed
RSH                    Passed (1188 ms)
SSH                    Passed (1485 ms)
RLM                    Passed (6000 ms)
XML (http port 80)     Passed (281 ms)

Host Details
According to:   DataFabric Manager server       Host
Host Name       filera.domain.com   filera.domain.com
System ID       0151699100                     0151699100
Model           FAS3170                        FAS3170
Type            Clustered Storage System       Clustered Storage System
OS Version      8.0.2P2 7-Mode                 8.0.2P2 7-Mode
Revisions       330,8.0,2.1                    330,8.0,2.1

Monitoring Timestamps
Timestamp Name       Status   Interval     Default      Last Updated     Status   Error if older than ...
ccTimestamp          Normal   4 hours      4 hours                                27 Oct 10:34
cfTimestamp          Normal   5 minutes    5 minutes    27 Oct 14:34     Normal   27 Oct 14:29
clusterTimestamp     Normal   15 minutes   15 minutes                             27 Oct 14:19
cpuTimestamp         Normal   5 minutes    5 minutes    27 Oct 14:33     Normal   27 Oct 14:29
dfTimestamp          Normal   30 minutes   30 minutes   27 Oct 14:17     Normal   27 Oct 14:04
diskTimestamp        Normal   4 hours      4 hours      27 Oct 11:22     Normal   27 Oct 10:34
envTimestamp         Normal   5 minutes    5 minutes    27 Oct 14:28     Warning 27 Oct 14:29
fcTimestamp          Normal   5 minutes    5 minutes    27 Oct 14:34     Normal   27 Oct 14:29
fsTimestamp          Normal   15 minutes   15 minutes   27 Oct 14:19     Warning 27 Oct 14:19
hostPingTimestamp    Error    5 minutes    1 minute     27 Oct 14:30     Normal   27 Oct 14:29
ifTimestamp          Normal   15 minutes   15 minutes   27 Oct 14:23     Normal   27 Oct 14:19
licenseTimestamp     Normal   4 hours      4 hours      27 Oct 14:14     Normal   27 Oct 10:34
lunTimestamp         Normal   30 minutes   30 minutes   27 Oct 14:11     Normal   27 Oct 14:04
opsTimestamp         Normal   10 minutes   10 minutes   27 Oct 14:30     Normal   27 Oct 14:24
qtreeTimestamp       Normal   8 hours      8 hours                                27 Oct 06:34
rbacTimestamp        Normal   1 day        1 day        26 Oct 18:18     Normal   26 Oct 14:34
userQuotaTimestamp   Normal   1 day        1 day        18 Oct 10:15     Error    26 Oct 14:34
sanhostTimestamp     Normal   5 minutes    5 minutes                              27 Oct 14:29
snapmirrorTimestamp Error    1 minute     30 minutes   27 Oct 14:29     Error    27 Oct 14:33
snapshotTimestamp    Error    5 minutes    30 minutes   27 Oct 14:29     Normal   27 Oct 14:29
statusTimestamp      Normal   10 minutes   10 minutes   27 Oct 14:26     Normal   27 Oct 14:24
sysInfoTimestamp     Normal   1 hour       1 hour       27 Oct 14:07     Normal   27 Oct 13:34
svTimestamp          Normal   30 minutes   30 minutes   27 Oct 14:12     Normal   27 Oct 14:04
svMonTimestamp       Normal   8 hours      8 hours                                27 Oct 06:34
xmlQtreeTimestamp    Normal   8 hours      8 hours      18 Oct 10:15     Error    27 Oct 06:34
vFilerTimestamp      Normal   1 hour       1 hour                                 27 Oct 13:34
vserverTimestamp     Normal   1 hour       1 hour                                 27 Oct 13:34

Performance Advisor Checklist
perfAdvisorEnabled     Passed
hostType               Passed
hostRevision           Passed
hostLogin              Passed
perfAdvisorTransport   Passed

C:\Documents and Settings>

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

kryan — Thu, 27 Oct 2011 21:48:58 GMT

Regarding this monitor:

snapmirrorTimestamp Error 1 minute 30 minutes 27 Oct 14:29 Error 27 Oct 14:33

DFM collects a copy of the snapmirror logs (all of them) from every monitored host and then parses those logs. If snapmirror is enabled on these filers, I do no believe it is possible to do this work in 1 minute.

To set it back to the default, use the following command:

How to set DataFabric Manager (DFM) monitoring timestamps to default

https://kb.netapp.com/support/index?page=content&id=1010960

C:\> dfm option set snapmirrorMonInterval=

Bug 367643 is almost assuredly to blame for the missing volumes.

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

adaikkap — Thu, 27 Oct 2011 21:53:35 GMT

Pls do reset all monitoring to default value instead of the low values that you currently have.Also can get the output of dfm about to make sure that monitor is still running and dfm dint stop monitoring .

Regards

adai

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

sequeirad — Thu, 27 Oct 2011 22:21:08 GMT

Adaikkappan

how do you reset to default values?

and I did not understand the second part of your reply....

"Also can get the output of dfm about to make sure that monitor is still running and dfm dint stop monitoring ."

????

Re: Netapp Operations Manager 4.0.0 - Not reporting on two filers

pradeepl — Fri, 28 Oct 2011 04:42:24 GMT

Execute the CLI Command “dfm about”, which gives details about the DFM . Also paste the output of “dfm service list”.

DFM needs 20% free space in the installation directory for monitoring, which we can get from dfm about.

Regards

Pradeep L