topic Re: Unknown Collection Error in Active IQ Unified Manager Discussions

Unknown Collection Error

RUSSBASS — Thu, 05 Jun 2025 05:57:23 GMT

I have just started to see this error when it tries to collect from a pair of FAS3250s running 8.1.2:

Discovery:	Error:Unknown Collection Error
Last Success:	Today @ 10:30am
Last Attempt:	Today @ 2:30pm

Illegal attempt to assign a primary resource key to null or unknown.

It was running fine before then.

Any thoughts?

Russ Bass

plauterb — Fri, 26 Jul 2013 11:57:39 GMT

We have been seeing this at a few sites. Please open a support case; they will triage, and get it to engineering as needed.

bschramm — Fri, 26 Jul 2013 15:02:46 GMT

I too see this in my lab here in Scottsdale.

SZUKALSKI — Wed, 07 Aug 2013 06:40:30 GMT

We've had this as well, restarting the service on OCB was the fix, unfortunately we lost the data during that time.

jimi_wester — Mon, 03 Feb 2014 16:05:39 GMT

Hi, I have the same issue.

FAS3250 8.1.3P1 7-Mode

OnCommand Balance 4.1.0.2

I also get the error message "Unknown Collection Error" on Statistics Collection.

Discovery seems fine.

Restarted the Virtual Machine Appliance but no success.

Please assist me.