unable to communicate with proxy

officeworks — Thu, 05 Jun 2025 06:16:04 GMT

Hi folks,

we are unable to communicate with the balance proxy when we try to validate the proxy setup.

We have installed the proxy on a win2008r2 vmware VM (64bit) and the "Balance-Proxy" server is started, and we can see in netstat it is listening on port 9443.

Logs in Balance\logs indicate:

WARN: Could not instantiate listener com.akorri.bp.collectionserver.web.listener.ProcessMonitorLoader

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'collectionScheduler' defined in class path resource [config/collection-server-context.xml]: Invocation of init method failed; nested exception is org.quartz.SchedulerException: ThreadPool class 'org.quartz.simpl.SimpleThreadPool' could not be instantiated. [See nested exception: java.lang.ClassCastException: org.quartz.simpl.SimpleThreadPool cannot be cast to org.quartz.spi.ThreadPool]

I noticed there was a reference to a file called "collection-manager-quartz.properties" which i suspect is missing.

Am I meant to have a filed called collection-manager-quartz.properties in C:\Program Files (x86)\NetApp\Balance\resources\config? cos it is missing, and it doesn't seem to be present in the package either?

TIA!

Re: unable to communicate with proxy

officeworks — Wed, 31 Oct 2012 03:07:27 GMT

I was kindly directed to KB 2015583 "KB ID: 2015583 - Insight Balance proxy not showing OK: PROXY_ERROR: proxy error (The java package did not fully deploy on the proxy server)" and reinstalled with AV disabled which worked.

https://kb.netapp.com/support/index?page=content&id=2015583

I should RTFM again next time...

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unable to communicate with proxy

Re: unable to communicate with proxy