System Manager 3.0RC1 - Unable to load storage information from the configuration file

smithr — Thu, 05 Jun 2025 05:58:32 GMT

Running System Manager 3.0RC1 on my Win7 VM with IE 8 under Fusion on a Mac. SM 2.1 worked perfectly. I completely deleted the first install with Control Panel plus deleting the install folder. Launches just fine, discovers just fine, but when I try to log in to a controller (8.1.2. 7-mode) I always get the message "Unable to load storage information from the configuration file."

I tried Compatibilty mode for all sites. That didn't help either.

Is this fixable? Any workaround or have I misconfigured something? Full error output below…

==ERROR==
java.lang.Throwable

==TIME==
2013-07-12 14:55:35,012

==MESSAGE==
Unable to load storage information from the configuration file.

==DETAILS==
Storage information is not available in configuration file or OnCommand System Manager configuration file is corrupted.

==CORRECTIVE ACTION==
Do the following: <Br> Refresh inventory page <Br> Delete the storage systems and add again <Br> Open the storage management console

==LOCATION==
Location is not specified.

==BROWSER INFO==
App Name: Microsoft Internet Explorer
App Version: 4.0 (compatible; MSIE 7.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
App Codename: Mozilla
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
Platform: Win64
Cookie Enabled: true

Re: System Manager 3.0RC1 - Unable to load storage information from the configuration file

RYANSTEWART03 — Fri, 30 Aug 2013 15:27:45 GMT

I had the same issue with the final 3.0 release.

Go to your Java Control Panel and clear all cache including Applets.

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System Manager 3.0RC1 - Unable to load storage information from the configuration file

Re: System Manager 3.0RC1 - Unable to load storage information from the configuration file