topic Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file in Active IQ Unified Manager Discussions

Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

gcaley — Sun, 30 Jun 2013 09:06:54 GMT

Hi all,

I've an 8.2 2-node vsim, and I installed System Manager 3.0RC1, under Windows 7 with 64-bit JRE7.

When I start system manager, i add my cluster to the inventory and then double click to login.

I then get a popup saying 'Unable to load storage information from the configuration file' The details of which are below.

Any ideas, I have tried what is suggested below, but still not working? Thanks.

==ERROR==

java.lang.Throwable

==TIME==

2013-06-30 10:00:25,565

==MESSAGE==

Unable to load storage information from the configuration file.

==DETAILS==

Storage information is not available in configuration file or OnCommand System Manager configuration file is corrupted.

==CORRECTIVE ACTION==

Do the following: <Br> Refresh inventory page <Br> Delete the storage systems and add again <Br> Open the storage management console

==LOCATION==

Location is not specified.

==BROWSER INFO==

App Name: Microsoft Internet Explorer

App Version: 4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

App Codename: Mozilla

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

Platform: Win32

Cookie Enabled: true

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

valcour24 — Mon, 01 Jul 2013 12:49:20 GMT

Did you get an answer to this? I'm having the same problem.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

gcaley — Mon, 08 Jul 2013 09:21:42 GMT

not yet.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

ASWINIKUMAR_REDDY — Mon, 08 Jul 2013 11:21:06 GMT

Please let me know are you able to coonect the array trough telnet/ssh ?

if yes, try to uninstall the OSCM and reinstall it and add the array agin.

check the #options http

array001> options http

httpd.access legacy

httpd.admin.access host=All,

httpd.admin.enable on

httpd.admin.hostsequiv.enable off

httpd.admin.max_connections 512

httpd.admin.ssl.enable on

httpd.admin.top-page.authentication on

httpd.autoindex.enable off

httpd.enable on

and also check the ssl configuration.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

yuvaraju — Mon, 08 Jul 2013 15:48:16 GMT

1. Install this “Microsoft Hot Fix” and try again http://support.microsoft.com/kb/2750841

If this does not solve this issue, do let us know.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

korns — Tue, 29 Oct 2013 20:02:08 GMT

I've got this problem happening on a Win7 system and it is not being fixed by any of the suggested notes in this community I can see. I'm running on the NetApp corp Win7 image as a VM under Fusion on a Mac. FWIW, SysMan 3.0 for OS X is working fine. It developed the same problem but using the Java control panel to clear cache (Delete Temporary Files ...) seemed to clear the problem for it.

However, on the Win7 SysMan 3 I have tried:

- was originally running 3.0RC1, tried Java Control Panel Delete Temporary files ... no affect

- un-installed SysMan 3.0RC1

- downloaded and installed SysMan 3.0 ... same problem, no affect

- tried to clear Java cache ... no affect

- applied MicroSoft http://support.microsoft.com/kb/2750841 , rebooted ... no affect

Is there some small hidden file I could delete and get rid of this situation?

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

korns — Tue, 29 Oct 2013 21:09:15 GMT

About an hour after my post above I figured out my problem (sort of). This was a Win7 system running under VMware Fusion. Fusion has a feature setting that lets the guest VM share certain classes of folders with host machine (OS X). I normally have a specific folder I share with the host (VMshare in my case, see below) I had recently enabled sharing of 'Documents' and 'Desktop' and 'Downloads' also. I believe something about the interaction of sharing the 'Documents' folders (or Libraries in Win7 terms) was causing the problem. Below is a screen shot of the Fusion Sharing Setup window ... the orange circle highlighting the options I turned off which cleared up my problem. I turned off both Desktop and Documents sharing but I think 'Documents' was causing the problem.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

kborovik — Tue, 11 Feb 2014 19:59:02 GMT

Thank you very much for the solution!

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

nigelmullings — Thu, 11 Sep 2014 07:43:23 GMT

This worked for me - Taken from the 3.1.1 Release Notes...

Unable to launch System Manager

You cannot launch System Manager if either the configuration file or keystore file is corrupted.

Sometimes, after launching System Manager, you cannot manage storage systems because of the

configuration file being corrupted.

After restoring the files, you can launch the System Manager application and manage storage

systems. However, any changes made at the application level in the preceding session might not be

saved. These changes are specific to your input on the home page in System Manager. For example,

storage system credentials might not always be stored after restoring the files. Therefore, you have to

reenter the credentials after launching System Manager.

Workaround

• Restoring the

.config file:

1. Close System Manager.

2.Ensure no Java processes related to System Manager are running.

3.Navigate to the configuration file location:

◦Default location in Windows: C:\Users\user_name\NetApp\SystemManager

◦Default location in Linux: /root/Netapp/SystemManager

4.Copy the contents of SystemManagerBackup.config to SystemManager.config.

• Re-creating the .ks file:

1.Close System Manager.

2.Ensure no Java processes related to System Manager are running.

3.Navigate to the keystore file location:

*Default location in Windows: C:\Users\user_name\NetApp\SystemManager

◦Default location in Linux: /root/Netapp/SystemManager

4.Delete SystemManager.ks.

Subsequently, when you launch System Manager, a new SystemManager.ks file is automatically generated.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

etlhpboise — Wed, 17 Sep 2014 15:31:09 GMT

I had the same issue on a 2012R2 install. To fix the issue I just added "http://127.0.0.1" to the local intranet zone sites.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

lwangnetapp — Wed, 25 Nov 2015 22:14:40 GMT

I have recently encountered all kinds of problem after my W7 workstation was patched with MS security updates and java 8 (java is nasty, isn't it?) regarding to NetApp SystemManager 3.1.2 (SM312).

First, the error is "500 Connection Refused"", then "HTTP XML Authentication failed from x.x.x.x (DFM server) on Netapp controller", and last the KS file corruption.

I tried to remove java 8, then remove and re-install Java (jre-7u65) and SM312; did not work.

Of course, you have to install jre-7u65 and SM.

Next, recovere the SM.config file from C:\Users\myusername\NetApp\SystemManager using SMBackup.config, simply deleted the SM.config file then recreate the file using backup (you know how to do this, don't yuo?); deleted the KS file. This restored my previous connections to my filers,great, one step closer.

Next, putty to the filers (controllers) and run this command: "options tls.enable on", bingo, my SM back to work.

Thanks, guys. Good Luck.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

Glenco26421 — Wed, 30 Nov 2016 19:34:07 GMT

Adding 127.0.0.1 to the extranet site is what fixed our issue. Thank you for posting the solution

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

Balbir_Singh_BS — Sun, 18 Jun 2017 01:42:50 GMT

I Was getting error " Unable to load the storage systems as the configuration file of OnCommand System Manager is corrupted. For more information, see the following section in the Release Notes: Unable to Launch System Manager." Adding 127.0.0.1 to intranet zone resolved my issue too.

Re: Sys Mgr 3.0RC1 - Unable to load storage information from the configuration file

ahmada — Thu, 24 May 2018 07:58:59 GMT

you are the best man alive!