topic Re: OnCommand Not reporting hardware fault in Active IQ Unified Manager Discussions

OnCommand Not reporting hardware fault

rdenyer001 — Thu, 05 Jun 2025 06:36:39 GMT

All,

Wondering if this is a configuration issue or a limitation of the software.

I have both OnCommand 5 and OnCommand System Manager 2.0 installed and running and as far as I was aware they were both running 100%.

In the last couple of days I have had a fault on one of our DS14 ATA shelves.

Errors are appearing on the console as

[XX-XXX: monitor.shelf.fault:CRITICAL]: Fault reported on disk storage shelf attached to channel 4c. Please check fans, power supplies, disks, and temperature sensors.critical

and under Filer view - the status for the controller shows a "Disk shelf fault"

Both OnCommand and System Manager show the controllers as "Green" or "Up".

So have I missed something in my configuration of both these new tools or do they not report "Hardware Faults"

Regards,

Richard

Re: OnCommand Not reporting hardware fault

kjag — Wed, 25 Jan 2012 05:30:57 GMT

Hi Richard,

Can you check for the below event for the controller, whose disk shelf is failed.

dfm report view events <Controller Name> and check for the event "enclosures-failed",

Also the controller will not be shown as down for the disk shelf failrues, but the status should be shown as Error.

Which ONTAP version you are running in the filer?

-KJag

Re: OnCommand Not reporting hardware fault

rdenyer001 — Wed, 25 Jan 2012 05:39:59 GMT

Hi KJag,

dfm report view events is only listing "information" events

Running ONTAP 7.3.5.1

Regards,

Richard