topic Re: OCUM doesn't start protection task because storage service member is locked in Active IQ Unified Manager Discussions

OCUM doesn't start protection task because storage service member is locked

francoisbnc — Wed, 04 Jun 2025 22:53:29 GMT

Hi,

I experience lock state on storage service member and I wondering if it's possible to release this lock using <storage-service-modify>API or something similar.

To solve this issue, i had to restart OCUM appliance, that is not very useful.

Message was

Storage service member 'gdcsvm201.swatchgroup.net:/gdc_fcp_sap_gdc01889_05' of storage service 'CC-its-commserve_SP-16_Copy-44' is currently locked by another operation ([3eb5e92fe4418864:3eeba592:150b570a9c1:-47c8]).

Regards,

François

Re: OCUM doesn't start protection task because storage service member is locked

rwelshman — Wed, 04 Nov 2015 22:07:11 GMT

Did you confirm that there wasn't a conflicting job happening to lock the snapshots / volume during that time?

Re: OCUM doesn't start protection task because storage service member is locked

francoisbnc — Wed, 04 Nov 2015 23:04:03 GMT

Yes no Simpana job that was running anymore. no conflict.
The lock was on storage service member record in ocum (MySQL db ).
Nothing to do with volume or snapshot.
But probably that coming from a job which not finished leaving a dead lock.

Re: OCUM doesn't start protection task because storage service member is locked

JROBERTS6670 — Wed, 11 Nov 2015 16:02:44 GMT

Did you find a solution to this problem?

-Jacl

Re: OCUM doesn't start protection task because storage service member is locked

francoisbnc — Thu, 12 Nov 2015 13:45:07 GMT

Not yet.

Actually support said caching tables are populated during job start and should be cleaned at the end.

Unfortunatly sometime no clean occurs and lock stays indefinitely until reboot.

Bug numbers 850522 & 953795 are opened for that.

François

Re: OCUM doesn't start protection task because storage service member is locked

sksegha — Mon, 07 Mar 2016 18:54:18 GMT

So does this mean the job would never complete or run until reboot?

I have the same error on one of my jobs..... i dnt understand