topic Re: Netapp-Harvest: Undefined subroutine error when I start a poller in Active IQ Unified Manager Discussions

Netapp-Harvest: Undefined subroutine error when I start a poller

InfoSys00 — Wed, 04 Jun 2025 22:27:05 GMT

I installed Harvest according to the manuals and when I start a pooler to one of our Netapp Clusters it stops after short time with this error:

[2015-12-22 11:38:32] [NORMAL ] WORKER STARTED [Version: 1.2.2] [Conf: netapp-harvest.conf] [Poller: NCL01-ATKLA]
[2015-12-22 11:38:32] [WARNING] Started in foreground mode; messages to STDERR are redirected to the logfile and are not visible on the console.
[2015-12-22 11:38:32] [NORMAL ] [main] Poller will monitor a [FILER] at [NCL01-ATKLA.company.com:443]
[2015-12-22 11:38:32] [NORMAL ] [main] Poller will use [password] authentication with username [svc_harvest] and password [**********]
Undefined subroutine &Net::SSLeay::load_error_strings called at /opt/netapp-harvest/lib/NaServer.pm line 385.

Can someone please point me to the right direction?

Re: Netapp-Harvest: Undefined subroutine error when I start a poller

asulliva — Tue, 22 Dec 2015 14:10:31 GMT

Do you have the Net::SSLeay module installed for your Perl? Here is one way to check for installed modules.

Andrew

Re: Netapp-Harvest: Undefined subroutine error when I start a poller

madden — Tue, 22 Dec 2015 14:13:44 GMT

Hi @InfoSys00

It sounds like you don't have the Net::SSLeay module on your system which is a dependency.

Run this:

perl -e "use Net::SSLeay;"

If you get a Can't locate error then you must have skipped or had an error when installing the Perl prerequisite modules listed on page 8 of the Harvest installation guide. Basically do the sudo yum install or sudo apt-get install step again from the guide and verify all are installed without error.

Cheers,
Chris Madden

Storage Architect, NetApp EMEA (and author of Harvest)

Blog: It all begins with data

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