topic Re: Oncommand Insight failed to launch in Active IQ Unified Manager Discussions

Oncommand Insight failed to launch

Linh — Wed, 04 Jun 2025 21:27:53 GMT

Hi,

I am having error to launch the java client from OCI 7.0.2. It failed in the webui when click on the cup or create a shortcut from Win7 desktop. It will run when RDP to the OCI server.

The log information from sanscreen-client.log

2016-04-11 14:08:30,247 INFO [javawsApplicationMain] com.onaro.commons.keystore.CertificateDownloader (CertificateDownloader.java:124) - CertificateDownloader - Need to download and install certificate for IP OCI server, port 443

2016-04-11 14:08:30,637 INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:277) - Opening connection to OnCommand Insight Server

2016-04-11 14:08:30,902 INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:316) - Closing server connection

2016-04-11 14:08:30,902 INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:277) - Opening connection to OnCommand Insight Server

2016-04-11 14:08:35,036 INFO [pool-2-thread-2] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:316) - Closing server connection

2016-04-11 14:08:35,036 INFO [pool-2-thread-2] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:277) - Opening connection to OnCommand Insight Server

2016-04-11 14:08:36,191 ERROR [javawsApplicationMain] com.onaro.client.leekui.WindowPlatformRunnable (WindowPlatformRunnable.java:26) - Failed to create Client window:

java.lang.reflect.UndeclaredThrowableException

at com.sun.proxy.$Proxy6.isLoginWarningEnabled(Unknown Source)

at com.onaro.sanscreen.client.MainDirector.isLoginWarningEnabled(MainDirector.java:460)

at com.onaro.sanscreen.client.MainDirector.userAgreeLoginWarningMessage(MainDirector.java:407)

at com.onaro.sanscreen.client.MainDirector.main(MainDirector.java:312)

at com.onaro.sanscreen.client.SANscreenClientPlatformRunnable.createWindow(SANscreenClientPlatformRunnable.java:43)

at com.onaro.client.leekui.WindowPlatformRunnable.doRun(WindowPlatformRunnable.java:24)

at com.onaro.commons.osgi.AbstractPlatformRunnable$1.call(AbstractPlatformRunnable.java:19)

at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

at com.onaro.commons.osgi.AbstractPlatformRunnable.run(AbstractPlatformRunnable.java:26)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:574)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:195)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:73)

at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:51)

at com.onaro.sanscreen.client.WebStartMain.main(WebStartMain.java:45)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.sun.javaws.Launcher.executeApplication(Unknown Source)

at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

at com.sun.javaws.Launcher.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.rmi.RemoteException:

*** Exception occurred on server ***

*** Reason : Failed to get session: LoginSession

*** Possible cause : Server Down

*** Troubleshooting : Restart Server

************************************; nested exception is:

java.lang.RuntimeException: javax.naming.ServiceUnavailableException: Unexpected failure [Root exception is java.lang.NullPointerException]

at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:354)

at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler$1.call(SessionsManager.java:468)

at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invokeImpl(SessionsManager.java:483)

at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invoke(SessionsManager.java:401)

at com.onaro.commons.lang.reflect.FilterInvocationHandler.invoke(FilterInvocationHandler.java:22)

at com.onaro.commons.lang.reflect.NotificationInvocationHandler.invoke(NotificationInvocationHandler.java:68)

... 38 more

Caused by: java.lang.RuntimeException: javax.naming.ServiceUnavailableException: Unexpected failure [Root exception is java.lang.NullPointerException]

at com.onaro.commons.lang.OnaroExceptionUtils.throwException(OnaroExceptionUtils.java:78)

at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:258)

at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:344)

... 44 more

Caused by: javax.naming.ServiceUnavailableException: Unexpected failure [Root exception is java.lang.NullPointerException]

at org.jboss.naming.interceptors.ExceptionInterceptor.invoke(ExceptionInterceptor.java:71)

at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:68)

at org.jboss.proxy.ClientMethodInterceptor.invoke(ClientMethodInterceptor.java:74)

at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:101)

at com.sun.proxy.$Proxy7.lookup(Unknown Source)

at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:728)

at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:688)

at javax.naming.InitialContext.lookup(Unknown Source)

at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory$1.call(SessionsManager.java:519)

at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory.createSession(SessionsManager.java:527)

at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:570)

at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:565)

at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:62)

at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:51)

at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:255)

... 45 more

Caused by: java.lang.NullPointerException

at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessController.doPrivileged(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)

at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.access$100(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection$8.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessController.doPrivileged(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

at org.jboss.invocation.http.interfaces.Util.invoke(Util.java:163)

at org.jboss.invocation.http.interfaces.HttpInvokerProxy.invoke(HttpInvokerProxy.java:118)

at org.jboss.invocation.InvokerInterceptor.invokeInvoker(InvokerInterceptor.java:365)

at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:197)

at org.jboss.naming.interceptors.ExceptionInterceptor.invoke(ExceptionInterceptor.java:57)

... 60 more

Re: Oncommand Insight failed to launch

ostiguy — Mon, 11 Apr 2016 19:18:42 GMT

#1. What version of Java is installed on your machine?

#2. Have you tried clearing your Java cache?

Re: Oncommand Insight failed to launch

Linh — Mon, 11 Apr 2016 19:34:56 GMT

Hi Matt,

The java version and desktop shortcut "C:\Program Files\Java\jre1.8.0_51\bin\javaws.exe" https://OCI IP/client/app/http-client.jnlp

java version "1.8.0_51"

I cleared the Java cache through Java Control Panel.

Re: Oncommand Insight failed to launch

ostiguy — Tue, 12 Apr 2016 13:27:21 GMT

I am not sure it is possible to use that new of a Java version with OCI 7.0.2

In late December of 2014, we created a server side OCI patch to ensure the client can work with Java 7u71 / 8u23 , but I don't know if that will help you

You can ping me at ostiguy at netapp dot com so I can give you some instructions on how to install it.

However, I would strongly recommend planning for an OCI upgrade. If you want to go with a GA release, OCi 7.1.3 is expected next month, and it should be very stable. OCI 7.2.0 is out, and offers some exciting new features

Re: Oncommand Insight failed to launch

MUHAYER — Mon, 15 Aug 2016 14:43:34 GMT

Hello ,

I have same problem. After upgrade OCI 7.1.2 to 7.2 client connection was lost.

Caused by: java.security.cert.CertificateException: No name matching MylocalServer found
   at sun.security.util.HostnameChecker.matchDNS(HostnameChecker.java:221)
   at sun.security.util.HostnameChecker.match(HostnameChecker.java:95)
   at sun.security.ssl.X509TrustManagerImpl.checkIdentity(X509TrustManagerImpl.java:455)
   at sun.security.ssl.X509TrustManagerImpl.checkIdentity(X509TrustManagerImpl.java:436)
   at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:200)
   at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
   at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1491)
   at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216)
   at sun.security.ssl.Handshaker.processLoop(Handshaker.java:979)
   at sun.security.ssl.Handshaker.process_record(Handshaker.java:914)
   at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1062)
   at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375)
   at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1403)
   at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1387)
   at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
   at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
   at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1283)
   at sun.net.www.protocol.http.HttpURLConnection.access$100(HttpURLConnection.java:90)
   at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1250)
   at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1248)
   at java.security.AccessController.doPrivileged(Native Method)
   at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
   at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1247)
   at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:250)
   at org.jboss.remoting.transport.http.HTTPClientInvoker$5.run(HTTPClientInvoker.java:1310)
   at java.security.AccessController.doPrivileged(Native Method)
   at org.jboss.remoting.transport.http.HTTPClientInvoker.getOutputStream(HTTPClientInvoker.java:1306)
   at org.jboss.remoting.transport.http.HTTPClientInvoker.useHttpURLConnection(HTTPClientInvoker.java:367)
   at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:253)
   at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)
   at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)
   at org.jboss.remoting.Client.invoke(Client.java:2070)
   at org.jboss.remoting.Client.invoke(Client.java:879)
   at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)
   ... 67 more

Re: Oncommand Insight failed to launch

ostiguy — Mon, 15 Aug 2016 15:13:01 GMT

Where are you running the Java client?

On your workstation?

On the OCI server itself? If so, how are you launching it - from a browser, or the desktop client?

You are getting an error that the hostname in the digital certificate is not matching either the hostname you entered in the web browser, or the reverse DNS for the IP address you entered via the web browser resolves to a hostname different from the hostname within the cert.