topic Re: Issues with OCI Launch and Reporting portal launch in Active IQ Unified Manager Discussions

Issues with OCI Launch and Reporting portal launch

sunilyadav — Wed, 04 Jun 2025 16:10:23 GMT

Hi guys,

So tried to figure out the solution of many random issues and accumulating all in here:

1. OCI Launch Error from RAU

When trying to launch java UI from RAU. After providing credentials getting a window where I see client,server, DS, clientJVM, client Plugin, License tab, but not the actual OCI console. Only option I see is ok button. Once I do that, it take me back to login window and throw communication error. Attaching screenshot 0 and 1 for the same.

I tried to use fix of all java issues which were discussed in older versions of java. Is there any update on that document?

2. Since OCI 7.2.3, I am not able to launch DWH/reporting portal from remote systems. I see there is a change in port number from 8080 to 9300. Do I have to put request for additional firewall opening for that specific port, or there is any work around for it? Everytime I have to work on reports, I have to do RDP session to DWH server and work locally.

Re: Issues with OCI Launch and Reporting portal launch

ostiguy — Fri, 13 Jan 2017 13:14:00 GMT

#1. The OCI Java client uses a lot of the same technologies that a RAU uses to speak to the OCI operational server - same DNS dependencies, etc.

Have you recently uipgraded OCI?

When you upgrade OCI versions, it is best to:

Ensure the Java cache is emptied on client workstations

Ensure you are running the appropriate Java version - OCI 7.2.x requires Java 8 at a minimum. I think there is a floor for Java 8 support, but I don't have the specific minimum build number.

General Java client thoughts:

Java runtimes may default to observing the operating systems Internet proxy settings - this can be problematic, so you may need to go into the Java control panel icon, and disable the proxy stuff

I would clear the Java cache, check the proxy, and look at:

c:\users\%username%\sanscreen-client.log

After I try running the client again

#2. Yes, if there is a firewall between the DWH reporting portal users and the OCI 7.2.x DWH, you will want a firewall exception to allow them to access tcp 9300