topic Re: Reset admin account in Active IQ Unified Manager Discussions

Reset admin account

sunilyadav — Wed, 04 Jun 2025 15:13:07 GMT

How can we reset the admin account on OCI and DWH server in case it is lost?

I can do RDP session to these servers but not able to login to OCI, DWH or reporting portal.

OCI 7.2.3

Re: Reset admin account

ostiguy — Tue, 11 Apr 2017 13:05:03 GMT

Support can help you out. We don't have a procedure for customers to resolve this on their own

Re: Reset admin account

hoffman — Tue, 11 Apr 2017 13:08:08 GMT

Hi Sunil,

Is the mysql service running on your OCI server / DHW? I've seen cases where OCI is running but the DB is down, so authentication fails for all users.

If mysql is running, I would suggest opening a case with support here. They might be able to work out a way in for you...

Regards,

Bryan

Re: Reset admin account

sunilyadav — Tue, 11 Apr 2017 15:32:05 GMT

MySQL is running. Tried to restart and login again but failed.

I know one procedure by oadmin, but can't do that.

I will open case now.

Thanks