topic Re: Can't reach WEB UI when on WiFi in Active IQ Unified Manager Discussions

Can't reach WEB UI when on WiFi

shoong — Wed, 04 Jun 2025 14:40:02 GMT

Hi Guys,

When I am on our internal WiFi, I'm unable to hit the NetApp Web UI. However, I can hit our other internal resources. Is there some sort of rule/restriction on the NetApp? Wireless or Hard Wired, I am on the same subnet.

Re: Can't reach WEB UI when on WiFi

AlexDawson — Wed, 30 Aug 2017 01:50:21 GMT

Hi there,

No, there aren't any restrictions like that. My guess would be that the subnet mask is wrong on either the cluster/node management LIF of your NetApp system, or less likely, on your client.

Can you ping it?

Re: Can't reach WEB UI when on WiFi

shoong — Wed, 30 Aug 2017 02:12:26 GMT

unable to ping

Re: Can't reach WEB UI when on WiFi

AlexDawson — Wed, 30 Aug 2017 02:29:15 GMT

Can you post the output of "network interface show" from your NetApp system, as well as "ipconfig /all" of your system on wireless?

Re: Can't reach WEB UI when on WiFi

shoong — Wed, 30 Aug 2017 02:54:08 GMT

Wifi

NetApp

Re: Can't reach WEB UI when on WiFi

AlexDawson — Wed, 30 Aug 2017 03:06:39 GMT

Your client IP is 10.150.54.84 with a subnet mask of 255.255.252.0, or /22 - this means that according to your client, every IP within 10.150.52.1 to 10.150.55.254 is "local" - it can talk to it directly, no router needed.

Your NetApp system's cluster management LIF is 10.150.52.13, with a subnet mask of 255.255.255.0 or /24, which means according to the NetApp system, only IPs in 10.150.52.1-10.150.52.254 are local, everything else needs to go through a router.

So in this configuration, your client is attempting to talk directly to the NetApp, but your NetApp will only talk to your client through a router. Only one of these systems can be correct.

If you really have a /22 subnet, then the NetApp's configuration needs to be changed. If you only have a /24, then the client's configuration needs to be changed. For the NetApp, you would likely run the "network interface modify" command (manual page here) to change the subnet mask - either via command line or GUI. For the client, you would change your DHCP server or local interface config.

Hope this helped!

Re: Can't reach WEB UI when on WiFi

shoong — Wed, 30 Aug 2017 03:12:06 GMT

ahhh that makes sense. thank you!

Re: Can't reach WEB UI when on WiFi

AlexDawson — Wed, 30 Aug 2017 03:21:47 GMT

You're welcome - please feel free to click the thumbs up to give kudos for the response, and/or mark the response as correct 🙂