viewing sessions from a 3rd party tool

charastSHC — Wed, 04 Jun 2025 14:12:51 GMT

hello everyone. my first post 🙂 hoping i can get some help with a small issue I have encountered.

I use a 3rd party tool (System Tools Hyena) to view active connections\sessions and open files to shares on the filers we have in our environment. with this tool, I can see all of these sessions on older 7-mode filers. we have some new c-dot filers now. I cannot view any open files\sessions using my tool (and I know the shares are in use!!).

is there any reason why I cannot see sessions\connections on these new c-dot filers using a remote tool (i am actually a windows engineer so I dont have access to native filer tools). is there a setting on the filer side? some configuration? some permission that is needed? I am a full admin on the actual filers.

as we bring more of these c-dot filers online I need to be able to view these sessions\connections just like i can on the older 7-mode filers.

the first image is of a c-dot filer. the second is what i can see on a 7-mode filer

thanks in advance for any insight that can be provided 🙂

Charast

topic viewing sessions from a 3rd party tool in Active IQ Unified Manager Discussions

viewing sessions from a 3rd party tool