topic Re: OCI autosupport configuration in Active IQ Unified Manager Discussions

OCI autosupport configuration

zoo — Wed, 04 Jun 2025 14:06:46 GMT

Hello. experts.

I would like help.

It is part of the oci asup configuration.

1. What is the frequency of asup mail?
2. Send performance information for all devices except NetApp?
3. Is it stored in the oci server?

Thanks.

Re: OCI autosupport configuration

ostiguy — Thu, 25 Jan 2018 14:18:58 GMT

OCI ASUP sends every 48 hours by default

We only recommend sending Perform data if you are instructed to do so as part of a support case. If you send Perform data, you are sending all the Perform data in the system - FC switch, storage, hypervisor + guest

I would recommend NOT using SMTP, and using http(s) instead. OCI has proxy support for http(s)

Matt

Re: OCI autosupport configuration

zoo — Thu, 25 Jan 2018 15:13:02 GMT

Thank you so much Matt.

can I change the asup schedule interval?

Customers want to receive performance data on a daily basis. So I want to try asup.

I have not tested it yet so I do not know what the asup mail has. Is asup level enough to produce performance reports?

If the asup in the oci server is saved, can I see its contents?

I am sorry to have many questions.

Did I misunderstand? oci asup is only for support in case of problems
Is it sending function? Because there is no setting for receiving mail in asup configuration.

And asup is not related to email with notify function?

Thanks

Re: OCI autosupport configuration

ostiguy — Thu, 25 Jan 2018 16:23:36 GMT

The customer consumes performance data from OCI, not OCI ASUP.

Is the customer expecting to receive performance reports from NetApp? Why?

Re: OCI autosupport configuration

zoo — Thu, 25 Jan 2018 23:09:43 GMT

I made the transmission wrong.
It's not what customers want from NetApp. Can customers receive asup directly? The customer wants to make performance data through the asup.

Re: OCI autosupport configuration

ostiguy — Fri, 26 Jan 2018 03:20:14 GMT

There is no way to redirect OCI ASUP data, and additionally the files are encrypted before they are transmitted.

Re: OCI autosupport configuration

zoo — Fri, 26 Jan 2018 06:57:06 GMT

Thank you so much Matt.