topic Re: NAbox not able to upgrade in Active IQ Unified Manager Discussions

NAbox not able to upgrade

dyoung — Wed, 04 Jun 2025 14:26:55 GMT

When I try to upgrade nabox from 2.3 to version 2.4b through the admin web site it gives the following error. Any ideas what might be causing it? I can open the tgz file and it does not seem to corrupted.

Cannot prepare for upgradeERROR Cannot move upgrade bundleERROR Cannot uncompress upgrade bundleERROR Bundle not recognized

Re: NAbox not able to upgrade

ngregory — Wed, 03 Jan 2018 16:51:48 GMT

I went from 2.3 to 2.4.2 yesterday. Pre-upgrade dashboards were fine. Post upgrade I run into alot of this....

A lot of "internal server error" corner flags now.

Re: NAbox not able to upgrade

MarkN — Tue, 09 Jan 2018 15:15:29 GMT

same here. Any Solution on this?

Re: NAbox not able to upgrade

ngregory — Tue, 09 Jan 2018 15:27:45 GMT

So I worked with Yann on this one for a couple days. I never broke through WHY the initial deployment of 2.4.2 would fail after 75% progress. But as for the upgrade from version 2.3 to 2.4.2...

I was able to throw more vCPUs (4 vs the default 2) at the VM and I also learned that if you try to view ALL volumes while in the dashboard "NetApp Detail: Volume" the internal server error flags show up. I never ran into this with previous versions of NABox but I'm fine knowing that if I select a handful of volumes AT MOST I can avoid the error condition. Personally, I can work within that requirement. Perhaps there is a total volume count that "breaks" the dashboard when hit - I typically drill down into a single volume when troubleshooting or trending anyway.

So as far as I can tell, this workaround gets me over the hump.

Greg

Re: NAbox not able to upgrade

ngregory — Tue, 09 Jan 2018 15:29:02 GMT

Re: NAbox not able to upgrade

rcasero — Wed, 07 Feb 2018 19:55:18 GMT

Any fix to this upgrade issue from 2.3 to 2.4 ?