DFM reporting issue

Sum — Wed, 29 Aug 2018 08:26:00 GMT

Hi,

I have an issue generating report from DFM (OnCommand Core 5.2.2).

Here is the error I get when clicking "Share" and selecting PDF or HTML:

Unable to share the report: Could not run the report volumes-capacity-growth-report(48). Please refer dfm and dfmserver logs for more detailed information.

Here are the logs:

dfm.log:

Aug 29 10:13:32 [dfmserver:ERROR]: [8136:0x17a0]: http_get_request failed for url http://localhost:8080/ActuateJavaComponent/generatereport?reportname=/public/volume-capacity-growth-report.rptdesign&outputfile=C%3A%5CProgram+Files%5CNetApp%5CDataFabric+Manager%5CDFM%5Creports%5Cvolumes-capacity-growth-report_6048.html&quiet=false with return value 403. Please validate dfm http and webui services are running correctly. Please refer dfm and jetty log for more detailed information.

dfmserver.log

Aug 29 10:13:32 [dfmserver: INFO]: [8136:0x17a0]: Checking local groups for user STBA\jean: Windows account jean does not exist on system LEFFE.
Aug 29 10:13:32 [dfmserver:ERROR]: [8136:0x17a0]: http_get_request failed with return value 403. Please validate dfm http and webui services are running correctly. Please refer dfm and jetty log for more detailed information.

access.log

::1 - - [29/Aug/2018:10:13:32 +0200] "GET /ActuateJavaComponent/generatereport?reportname=/public/volume-capacity-growth-report.rptdesign&outputfile=C%3A%5CProgram+Files%5CNetApp%5CDataFabric+Manager%5CDFM%5Creports%5Cvolumes-capacity-growth-report_6048.html&quiet=false HTTP/1.1" 403 28
172.16.10.148 - - [29/Aug/2018:10:13:32 +0200] "POST /apis/XMLrequest HTTP/1.1" 200 362

audit.log

Aug 29 10:13:32 [Unknown:NOTIC]: jean:API:in:[::1]::<report-designer-share> <email-address-list>xx@xxxxxxx.xx</email-address-list> <output-format>html</output-format> <report-name-or-id>48</report-name-or-id> <subject-field>Volumes</subject-field> <target-object-name-or-id>0</target-object-name-or-id> </report-designer-share>
Aug 29 10:13:32 [Unknown:NOTIC]: jean:API:err:[::1]::Could not run the report volumes-capacity-growth-report(48). Please refer dfm and dfmserver logs for more detailed information.

And I get the same errors when scheduling reports too.

I tried going directly to the URL displayed in the logs, and it gives me HTTP 403 return code, with the following text displaced in the page:

URL contains invalid params

What can I do?

Thanks.

Re: DFM reporting issue

hamdani — Wed, 29 Aug 2018 13:39:30 GMT

This issue is similar to a BURT# 1022610 which is fixed in DFM 5.2.3

If possible please upgrade and if the issue still exist then please create a support case

Re: DFM reporting issue

Sum — Wed, 29 Aug 2018 14:40:59 GMT

Upgrading to 5.2.3 fixed the issue.

Thanks!

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DFM reporting issue

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