topic Re: API service cannot save admin password at install in Active IQ Unified Manager Discussions

API service cannot save admin password at install

zsliptaii — Wed, 04 Jun 2025 13:32:48 GMT

Hi all,

When installing API service on Redhat 7.4 get the following error at the end:

Successfully started OnCommand API Services.
Configuring password for admin user.
Configuring password for admin user failed.
Exiting Installation ....

The installation finishes without any other error. I can navigate to the site, but no login is possible with the admin user.

Trying to change the password through change-password.sh, I get the following:
Exception in thread "main" java.lang.RuntimeException: Invalid parameter usage. Please use [-<paramName>=<value>].
at com.netapp.apiservice.tools.command.CommandsUtil.parseInputParameters(CommandsUtil.java:70)
at com.netapp.apiservice.tools.ApiTools.main(ApiTools.java:29)

Anyone experienced similar issue?

Re: API service cannot save admin password at install

gbenoist — Fri, 06 Jul 2018 13:10:36 GMT

Hello,

Same here:

# java -jar /opt/netapp/api-server/api-tools/api-tools-1.0.0.jar change-default-server-password -apiserver.password="Your_Password_Here" -port=8443
Save Password Failed. Reason: Not Found

Even when reinstalling the MySQL server and starting with a new, empty database.

Regards

Re: API service cannot save admin password at install

eyeboxone — Thu, 16 Aug 2018 19:26:28 GMT

The installer doesn't even give an error. Appears to take the password I enter but after installation I unable to login to the web interface.I even un-installed and re-installed. Took the password again but same issue. When I run ./change-password.sh I get Password not found. I assume I am suppose to get a prompt to enter a new password. When I run ./change-password.sh -apiserver.password=Password -port=8443, I get Save Password Failed. Reason: Not Found.

Re: API service cannot save admin password at install

zsliptaii — Fri, 17 Aug 2018 07:51:18 GMT

Turns out the GA release works, but the P1-2 does not. In 2.2 it will be corrected, if you can get your hands on the old release you can install it, otherwise I advise waiting. (Maybe bug support for it.)

Re: API service cannot save admin password at install

balaji_itility — Thu, 23 Aug 2018 14:46:03 GMT

I dont think this is correct.

I did a first time install of GA version 2.1 and still having the same issue i.e the first time password does not work plus changing password script also faiils\

Balaji

Re: API service cannot save admin password at install

zsliptaii — Mon, 17 Sep 2018 10:58:54 GMT

Have you tried the new 2.2RC1 release?

Re: API service cannot save admin password at install

balaji_itility — Mon, 17 Sep 2018 11:17:10 GMT

not yet...but will do the same