topic ActiveIQ Remote Authentication fails in Active IQ Unified Manager Discussions

ActiveIQ Remote Authentication fails

Sheetal15 — Thu, 05 Mar 2020 10:30:27 GMT

Hi,

I am trying to set Remote Authentication using Active Directory, but despite configuring with relevant information, I am getting error as attached when performing Test Authentication. Any help will be greatly appreciated.

Thanks & regards,

Re: ActiveIQ Remote Authentication fails

EdS — Thu, 05 Mar 2020 13:17:55 GMT

One of the reasons that this error is returned is that there is a certificate issue between the ActiveIQ server and the Domain Controller. Were you prompted to accept the certificate from the DC when it was added as an authentication source?

Re: ActiveIQ Remote Authentication fails

wareer — Fri, 13 Dec 2024 01:12:57 GMT

It could be a couple of things：

Subject name is empty in LDAP cert. Bug:1308166
Customer is using round robin Authentication servers name versus a specific authentication server.
Changing manner in which user is to be authenticated.

Below is the link to the official document, there are specific operations you can refer to：

https://kb-cn.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unable_to_communicate_with_the_authentication_server_due_to_the_following_reasons__Client_truststore_is_empty