topic Re: Active IQ Unified Manager not displaying performance graphs in Active IQ Unified Manager Discussions

Active IQ Unified Manager not displaying performance graphs - support bundle attached

AlexandreOliveira — Fri, 01 Nov 2019 09:48:06 GMT

Hello,
I am setting up an internal lab where I have a couple of FAS clusters and an instance of Active IQ Unified Manager. I am generating I/O in one of the volumes:

POC-filer::> statistics volume show -vserver svm-cifs -volume RH -interval 5 -iterations 11

POC-filer : 10/31/2019 07:41:26

*Total Read Write Other Read Write Latency
Volume Vserver Ops Ops Ops Ops (Bps) (Bps) (us)
------ -------- ------ ---- ----- ----- --------- ----- -------
RH svm-cifs 1762 1762 0 0 114690048 0 1998

POC-filer : 10/31/2019 07:41:30
RH svm-cifs 1481 170 1288 22 11059200 83812352
8814

But Unified Manager will never show the performance information (latency, IOPs and MBps), it only show "No data to display. (See screenshot). I've tried some KBs already but problem persists.

Any ideas what may cause this?

Thanks!

Re: Active IQ Unified Manager not displaying performance graphs

GidonMarcus — Thu, 31 Oct 2019 11:49:24 GMT

it could be:

https://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=1135915

But i suggest you collect support bundle and open a case so it's properly investigated. the performance part of active IQ is actually a separate component that only integrated into the same product few years back, so from that screenshot seems that it can also just be something broken in the communication between the two products.

Re: Active IQ Unified Manager not displaying performance graphs

AlexandreOliveira — Thu, 31 Oct 2019 12:01:28 GMT

Thanks for your input. But heavy load should not be a problem here. I am in a lab environment and neither the storage systems nor the OCUM VM are under heavy load. All I have is a windows client generating disk IO in a CIFS volume.

Re: Active IQ Unified Manager not displaying performance graphs

GidonMarcus — Thu, 31 Oct 2019 12:32:58 GMT

Hi.

In that case. Maybe upload the support bundle here, and will try to have a look. (there's dozens of log for this app in different folders, the bundle help to centralize them, so they easy to find)

Re: Active IQ Unified Manager not displaying performance graphs

AlexandreOliveira — Thu, 31 Oct 2019 13:07:48 GMT

Here you go. thanks again!

Re: Active IQ Unified Manager not displaying performance graphs

AlexandreOliveira — Thu, 31 Oct 2019 13:19:34 GMT

Somehow I am not able to upload the file. I made it available on google drive: https://drive.google.com/drive/folders/1BBCYTcsZJsLvuNGPCJjrGeR2hr6DwS5D?usp=sharing.

Re: Active IQ Unified Manager not displaying performance graphs

paul_stejskal — Thu, 31 Oct 2019 14:49:59 GMT

Alex is a case open?

Re: Active IQ Unified Manager not displaying performance graphs

AlexandreOliveira — Thu, 31 Oct 2019 14:52:35 GMT

Hi Paul, this is our internal lab and storage system has no support entitlements.

Re: Active IQ Unified Manager not displaying performance graphs

GidonMarcus — Fri, 01 Nov 2019 09:51:18 GMT

i browsed a bit but couldn't find a smoking gun in the logs :-/. hope one of the NetApp-Internal guys could maybe have a look for you.

Re: Active IQ Unified Manager not displaying performance graphs

AlexandreOliveira — Fri, 01 Nov 2019 11:58:27 GMT

Thanks for checking this out!

Re: Active IQ Unified Manager not displaying performance graphs

CSCOTTENO — Fri, 26 Jun 2020 14:52:10 GMT

Having same problem. Was there a solution?

Re: Active IQ Unified Manager not displaying performance graphs

paul_stejskal — Mon, 06 Jul 2020 15:08:14 GMT

I'd open a case, seems like a bug or specific issue. Make sure you're on the latest release of AIQUM.