topic Re: Active IQ OneCollect SSO not working in Active IQ Unified Manager Discussions

Active IQ OneCollect SSO not working

ChrisStevenson — Wed, 04 Jun 2025 11:02:04 GMT

Two issues:
I am trying to upload an autosupport using Active IQ OneCollect v1.9. My SSO fails validation.
When trying to enter credentials under 'Credential Management' I input my information and submit but I get an error 'You should select at least one profile.' But there is no profile selection box.

Re: Active IQ OneCollect SSO not working

Ontapforrum — Mon, 06 Jul 2020 17:49:57 GMT

Never used this application, but check this guide, it covers some info around 'SSO,page35' and 'profile,page8':
https://s3.amazonaws.com/onecollect.netapp.com/OneCollect1.9_Installation_and_Setup_Guide.pdf

There is a 'skip' options for credential, does it work ?

Thanks!

Re: Active IQ OneCollect SSO not working

ChrisStevenson — Mon, 06 Jul 2020 20:02:21 GMT

Thanks for the response. Yes, it fails to upload if you do not enter credentials by skipping too. I read through the manual and am thinking the token needed would be assigned from Netapp support in order to upload and review the information. This is less than helpful if you simply want to upload and review your data and the recommendations of it from the tool (like ConfigAdvisor or UpgradeAdvisor). So, this tool isn't useful unless you want Netapp Support engaged with each upload or you otherwise have a valid 30-day token?

Re: Active IQ OneCollect SSO not working

xiawiz — Mon, 06 Jul 2020 22:36:26 GMT

Oh WOW !!! - my friend - i think we have the same issue - see my topic here ...

- also it stopped like 3 weeks ago - but i have been using this tool / app almost daily for 2 years

- its basically dead in the water now

- anyone else out there have this issue?

https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/help-active-IQ-one-collect-will-not-automatically-upload-data-to-netapp-anymore/td-p/157521

Re: Active IQ OneCollect SSO not working

xiawiz — Mon, 06 Jul 2020 22:41:56 GMT

found this one as well --- https://community.netapp.com/t5/Data-Infrastructure-Management-Software-Discussions/OneCollect-won-t-upload/m-p/157216

Re: Active IQ OneCollect SSO not working

xiawiz — Mon, 06 Jul 2020 22:44:20 GMT

Re: Active IQ OneCollect SSO not working

Shashanka_Sona — Tue, 07 Jul 2020 16:21:04 GMT

The credential manager is used to manage ontap/host/switch credentials. SSO should be entered directly on SSO login dialog when prompted.

There was a login issue two weeks back and it is resolved now.

Re: Active IQ OneCollect SSO not working

Shashanka_Sona — Tue, 07 Jul 2020 16:23:39 GMT

The token is required only for host performance collection for the Fusion tool. Perfarchive collection doesn't ask for SSO. For any other ASUP uploads user shall provide valid SSO credentials.