integration between Unified Manager and SNOW

Andresfelipe — Wed, 04 Jun 2025 10:58:29 GMT

I need to integrate the unified Manager with ServiceNow so once the alarm appears on OCUM, a ticket will be automatically generated in Service Now. what is the best way to do it? Can anyone provide me information about it? I appreciate any help, thanks

Re: integration between Unified Manager and SNOW

AlexDawson — Tue, 04 Aug 2020 03:39:52 GMT

Hi there!

I've been through this with a couple of customers, and the most effective method we've used is SNMP trap send on OCUM and SNMP trap receive on ServiceNow

https://docs.netapp.com/ocum-95/index.jsp?topic=%2Fcom.netapp.doc.onc-um-sysconfig%2FGUID-B85C8880-3402-4032-8855-CE88F4588362.html
https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event-management/task/t_EMSNMPTrapEvent.html

Hope this helps! Please feel free to ask any further questions.

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integration between Unified Manager and SNOW

Re: integration between Unified Manager and SNOW