topic Active IQ Unified Manager 9.8 edit or delete users in Active IQ Unified Manager Discussions

Active IQ Unified Manager 9.8 edit or delete users

ARUM — Wed, 04 Jun 2025 10:39:25 GMT

Hello,

UM 9.8 was installed yesterday and a mistake was done in the email address of a user. But it's impossible to edit a user (General/users) to change the email address or delete that user (Local user). No behavior when we select the user and click on edit or delete icons in this tab.

Is there a way to delete the user with command lines ?

Re: Active IQ Unified Manager 9.8 edit or delete users

niels — Thu, 07 Jan 2021 14:44:20 GMT

Hi Arum,

click the checkbox on the left next to the user name.

Then scroll up to the top of the page and click the "Edit" link.

If the "Edit" link is not enabled, then multiple user names may have been selected. It only works with a single selection. Multiple selection are meant for easier deletion.

If the link still stays disabled with only a single entry being selected, please open a support case.

Kind regards, Niels

Re: Active IQ Unified Manager 9.8 edit or delete users

ARUM — Thu, 07 Jan 2021 14:54:18 GMT

thank you but i have selected only one user and i click the edit link.

The issue is due to the way we have created users : <firstname>.<name>

UM doesn't recognize the user when we try to edit it. And when we try to delete it, the answer is "no user was found with name <firstname>".

Re: Active IQ Unified Manager 9.8 edit or delete users

niels — Thu, 07 Jan 2021 16:19:26 GMT

Then it looks to be a bug as "." does not seem to be accepted as a valid character.

AIQUM should either have prevented you from using it in the first place, or correctly deal with it afterwards.

Please reach out to support.

I am curious though - can you login with a username that contains a dot?

Kind regards, Niels

Re: Active IQ Unified Manager 9.8 edit or delete users

ARUM — Thu, 07 Jan 2021 16:34:55 GMT

Yes, i can login with that username. I will contact support.

Thank you.

Re: Active IQ Unified Manager 9.8 edit or delete users

netappler — Mon, 05 Jul 2021 12:22:35 GMT

Hi ARUM

I have exactly the same problem. Have you already received a solution?

Thanks Heinrich

Re: Active IQ Unified Manager 9.8 edit or delete users

ARUM — Fri, 10 Sep 2021 15:32:13 GMT

Hi, with the help of support and remote session. Some commands were launched to modify AIQUM databases and delete users.