topic Re: OneCollect 1.9 - Unable to connect to Netapp 7-mode in Active IQ Unified Manager Discussions

OneCollect 1.9 - Unable to connect to Netapp 7-mode

ERSILVE — Wed, 04 Jun 2025 10:25:45 GMT

Using ActiveIQ OneCollect version 1.9 - unable to connect to 7-mode systems.

Error received is

HTTPPool02:warning]: HTTP XML Authentication failed from xxx.xxx.xx.xx.

and...

:sshd.versionExchange.Fail:error]: Did not receive identification string from xxx.xxx.xxx.xxx.

suggestions?

pedro_rocha — Fri, 07 May 2021 14:25:24 GMT

Hello,

Your image is in bad quality.

Have you tried different user credentials?

Also, is TLS enabled?

options tls.enabled on

Regards,

Pedro

ERSILVE — Fri, 07 May 2021 16:06:38 GMT

Hello Pedro,

Thanks for your reply..

Here is a new image of the Onecollect tool error ( also image is attached) :

Its shows the following error:

Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available.

I will check the if TLS is enabled and try with another user credentials?

I will let you know..

Thanks

pedro_rocha — Fri, 07 May 2021 18:32:07 GMT

"Failed Executing rdfile..... SSH Error executing rdfile..... - No authentication methods available."

This is just the tool trying to read config files from the 7-mode system. Since it was not able to authenticate, all the attempts will fail.

- try different user credentials;

- check tls

- check if there's any firewall between Onecollect and 7-mode system

ERSILVE — Mon, 10 May 2021 21:36:51 GMT

Thanks Pedro, we use Admin user and it works... We were using root.

Regards!!