topic Re: I am unable to upload the .tar file in Active IQ Unified Manager Discussions

I am unable to upload the .tar file

Abin — Wed, 04 Jun 2025 10:15:12 GMT

Hi Team,

I have collected the ASUP logs manually, and its are in .tar format, while trying to upload the files, i am getting " File not supported " error.

Error screenshots are attached.

Re: I am unable to upload the .tar file

Ontapforrum — Mon, 06 Sep 2021 08:58:58 GMT

Just wondering have you compressed it to .tgz before uploading?

https://kb.netapp.com/Advice_and_Troubleshooting/Miscellaneous/How_to_create_tgz_file_type_to_upload_AutoSupport_manually_by_Windows_Tool

Re: I am unable to upload the .tar file

paul_stejskal — Mon, 06 Sep 2021 14:14:24 GMT

Usually 7z works better. It is similar to the procedure for perf archives: https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_manually_generate_and_upload_performance_archives

I would recommend getting ASUPs working as uploading manually is an inconvenience and hurts supportability. Also, you can use upload.netapp.com (make sure upload destination is NA - east) for that purpose too.