topic Re: Issues with AIQUM 9.10 install in Active IQ Unified Manager Discussions

Issues with AIQUM 9.10 install

rustyb — Wed, 04 Jun 2025 10:05:15 GMT

I am installing AIQUM 9.10. My centOS VM has limited internet connectivity so I’ve had to install epel and mysql manually

Seeing the following error in pre-check –

Feb 03 12:55:58: checking for python3

Feb 03 12:55:58: Checking if package python3 is installed.

Error: No matching Packages to list

Feb 03 12:55:59: Checking if package python3 exists in the configured yum repositories.

Pre-reqs installed –

[cloud@activeiq-3 ~]$ cat /etc/os-release

NAME="CentOS Stream"

VERSION="8"

ID="centos"

ID_LIKE="rhel fedora"

VERSION_ID="8"

PLATFORM_ID="platform:el8"

PRETTY_NAME="CentOS Stream 8"

ANSI_COLOR="0;31"

CPE_NAME="cpe:/o:centos:centos:8"

HOME_URL=https://centos.org/

BUG_REPORT_URL=https://bugzilla.redhat.com/

REDHAT_SUPPORT_PRODUCT="Red Hat Enterprise Linux 8"

REDHAT_SUPPORT_PRODUCT_VERSION="CentOS Stream"

[cloud@activeiq-3 ~]$ java -version

openjdk version "1.8.0_312"

OpenJDK Runtime Environment (build 1.8.0_312-b07)

OpenJDK 64-Bit Server VM (build 25.312-b07, mixed mode)

[cloud@activeiq-3 ~]$ rpm -qa | grep -i mysql

mysql80-community-release-el8-1.noarch

mysql-community-client-8.0.28-1.el8.x86_64

mysql-community-common-8.0.28-1.el8.x86_64

mysql-community-libs-8.0.28-1.el8.x86_64

mysql-community-icu-data-files-8.0.28-1.el8.x86_64

mysql-community-client-plugins-8.0.28-1.el8.x86_64

mysql-community-server-8.0.28-1.el8.x86_64

[cloud@activeiq-3 ~]$ rpm -qa | grep p7zip

p7zip-plugins-16.02-20.el8.x86_64

p7zip-16.02-20.el8.x86_64

[cloud@activeiq-3 ~]$ python3 --version

Python 3.6.8

I don’t see any specific steps in the documentation… Appreciate any guidance you can provide.

Re: Issues with AIQUM 9.10 install

paul_stejskal — Thu, 03 Feb 2022 15:04:15 GMT

Here is the Python check in the script. I don't have a CentOS 8 box to check, but maybe you could try modifying it? I'd open a case with Support to confirm the supported action to be safe though.

function check_for_python() {
log "checking for python36"
if verify_package_installed python36 ; then
python3_repo_enabled=1
elif verify_package_exists_in_repository python36 ; then
python3_repo_enabled=1
else
log "python3 is not available in the repo."
issues=1;
fi
log "python3_repo_enabled=${python3_repo_enabled}"
}

Re: Issues with AIQUM 9.10 install

rustyb — Thu, 03 Feb 2022 21:14:55 GMT

Thanks for the help! We were able to get past the Python issue, but our AIQUM 9.10 install was hanging. We're trying AIQUM 9.9 and having the same issue

[cloud@activeiq-3 ocum]$ systemctl status ocie
● ocie.service - LSB: Active IQ Management Server
Loaded: loaded (/opt/netapp/systemd/system/ocie; enabled; vendor preset: disabled)
Active: activating (start) since Thu 2022-02-03 20:24:36 UTC; 42min ago
Cntrl PID: 31609 (ocie)
Tasks: 94 (limit: 100864)
Memory: 3.0G
CGroup: /system.slice/ocie.service
─ 1616 /usr/lib/jvm/java-11-openjdk-11.0.13.0.8-4.el8_5.x86_64/bin/java -D[Standalone] -Xms29>
─ 7667 privbind -u jboss -n 3 /usr/lib/jvm/java-11-openjdk-11.0.13.0.8-4.el8_5.x86_64/bin/jav>
─31609 /bin/bash /opt/netapp/systemd/system/ocie start
─40953 sleep 10

Feb 03 20:24:36 activeiq-3 systemd[1]: Starting LSB: Active IQ Management Server...
Feb 03 20:24:36 activeiq-3 ocie[31609]: grep: /opt/netapp/ocum/etc/ocum.conf: No such file or directory
Feb 03 20:24:36 activeiq-3 ocie[31609]: Active IQ Management Server service already stopped
Feb 03 20:24:37 activeiq-3 ocie[31609]: starting mysql service
Feb 03 20:24:41 activeiq-3 ocie[31609]: MySQL service start finished
Feb 03 20:24:51 activeiq-3 ocie[31609]: MySQL service has already started
Feb 03 20:24:51 activeiq-3 ocie[31609]: 1+2
Feb 03 20:24:51 activeiq-3 ocie[31609]: 3
Feb 03 20:24:51 activeiq-3 ocie[31609]: select 1+2; executed successfully
Feb 03 20:24:51 activeiq-3 ocie[31609]: Starting Active IQ Management Server service . This may take coup>

Any suggestions welcome. Thanks!

Re: Issues with AIQUM 9.10 install

paul_stejskal — Thu, 03 Feb 2022 21:16:40 GMT

I'd open a case. It may take a little bit to get running but it should be working.