topic OCUM 7.2 to 9.4 upgrade fails in Active IQ Unified Manager Discussions

OCUM 7.2 to 9.4 upgrade fails

Reshma — Wed, 04 Jun 2025 10:02:24 GMT

OCUM 7.2 to 9.4 upgrade fails stating.

Error: The Wizard was interrupted before On command Unified Manager could be completely installed.

Noticed this error under event viewer: InnoDB: Table mysql/innodb_index_stats has length mismatch in the column name table_name. Please run mysql_upgradeFor more information, see Help and Support Center at http://www.mysql.com.

Can somebody help with the resolution, as it's EOS ,can't raise a NetApp ticket.

Re: OCUM 7.2 to 9.4 upgrade fails

paul_stejskal — Wed, 06 Apr 2022 14:17:51 GMT

If you're trying to get to a supported version you can open a case to get help.

Re: OCUM 7.2 to 9.4 upgrade fails

Reshma — Wed, 06 Apr 2022 17:17:51 GMT

I am trying to upgrade it to 9.8 but upgrade path is 7.2-->9.4-->9.6-->9.8

Netapp is saying till I am not upgrading to 9.8 they won't support

Re: OCUM 7.2 to 9.4 upgrade fails

paul_stejskal — Wed, 06 Apr 2022 17:26:51 GMT

I'm with Support. What is your case number? I'll look into it to ensure it gets proper handling.

Re: OCUM 7.2 to 9.4 upgrade fails

RossC — Thu, 07 Apr 2022 01:45:31 GMT

Agreed, there is a mis-understanding here with Support. If you're trying to get to a supported version and hitting issues during upgrade process, then Support should be able to point you in the right direction to get things moving along!

One thing note, @Reshma there is this KB Article that may be relevant to your issue - https://kb.netapp.com/Advice_and_Troubleshooting/Data_Infrastructure_Management/OnCommand_Suite/Unified_Manager_-_MySQL_log_spamming%2C_big_error_log_of_several_GB

Do take backups prior to any major changes. 😀

Re: OCUM 7.2 to 9.4 upgrade fails

Reshma — Thu, 07 Apr 2022 06:43:06 GMT

Hi Paul

Thank you for response

Here are my case numbers 2009114629, 2009124540

Re: OCUM 7.2 to 9.4 upgrade fails

Reshma — Thu, 07 Apr 2022 06:58:57 GMT

Thank you Ross.

Found many KB articles it's a Mysql Bug ,I ran yesterday Mysql_upgrade

after completing checks the output was upgraded successfully.

I am going to try ocum upgrade now again.

Re: OCUM 7.2 to 9.4 upgrade fails

Reshma — Thu, 07 Apr 2022 08:37:24 GMT

Upgraded successfully to 9.4 ..

Thanks guys