topic Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB in Active IQ Unified Manager Discussions

Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB are

xiawiz — Wed, 26 Mar 2025 16:06:36 GMT

Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB are reported as PB. The volume qtree quota overcommitted threshold set at 400% is breached. 25.88 PiB (94642.86%) of 28.00 TiB is committed. 6.82 TiB (24.37%) is used.

Details (Physical)

Total Capacity

40.00 TiB100.00%

Data Capacity

28.00 TiB70.00%

Used

6.82 TiB24.37%

Free

21.18 TiB75.63%

Snapshot Reserve

12.00 TiB30.00%

Used

8.19 MiB0.00%

Free

12.00 TiB100.00%

Volume Thresholds

Nearly Full Threshold (Global level)

26.32 TiB94%

Full Threshold (Global level)

27.44 TiB98%

Other Details

Qtree Quota Committed Capacity:

25.88 PiB

Qtree Quota Over committed Capacity:

25.85 PiB

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

varun7 — Thu, 27 Mar 2025 09:25:09 GMT

@xiawiz you can refer the article for better understanding on calculation on overcommitted space in AIQUM.

https://kb.netapp.com/mgmt/AIQUM/Active_IQ_Unified_Manager_alerts_on_Aggregate_Nearly_Overcommitted_and_Aggregate_Overcommitted

https://kb.netapp.com/mgmt/AIQUM/Active_IQ_Unified_Manager_aggregate_capacity_commitment_calculation

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

xiawiz — Sat, 29 Mar 2025 14:48:00 GMT

varun7 -- those links do not apply to this bug -- here is the issue ( BTW my entire system is only 1.4 PB in size ) -- Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB are reported as PB. The volume qtree quota overcommitted threshold set at 400% is breached. 25.88 PiB (94642.86%) of 28.00 TiB is committed. 6.82 TiB (24.37%) is used. ------- the actuall value is 25 and 26 -- AIQUM is translating TB as PB when looking at qtree quotas - its a bug

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

xiawiz — Sat, 29 Mar 2025 14:51:06 GMT

another example ---

Details (Physical)

Total Capacity

5.00 TiB100.00%

Data Capacity

4.75 TiB95.00%

Used

783.93 GiB16.12%

Free

3.98 TiB83.88%

Snapshot Reserve

256.00 GiB5.00%

Used

3.95 MiB0.00%

Free

256.00 GiB100.00%

Volume Thresholds

Nearly Full Threshold (Global level)

4.47 TiB94%

Full Threshold (Global level)

4.66 TiB98%

Other Details

Qtree Quota Committed Capacity:

5.00 PiB

Qtree Quota Overcommitted Capacity:

5.00 PiB

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

clarker4 — Fri, 22 Aug 2025 19:14:54 GMT

What this issue ever resolved?

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

xiawiz — Fri, 22 Aug 2025 19:42:55 GMT

Yes this was resolved.... if i remember right, support turned off some type of " connection " to the web ( within my AIQUM ) and the calculations were accurate after that.

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

xiawiz — Fri, 22 Aug 2025 19:44:10 GMT

currently on this version -- and everything looks good --

Active IQ Unified Manager

Version: 9.16P2

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

clarker4 — Fri, 22 Aug 2025 20:29:58 GMT

I'm on this version as well. I've opened a case with support as well.
Do you know or recall what support turned off within your AIQUM?

Re: Active IQ Unified Manager 9.16 Values that should be GB are reported as TB , values that are TB

xiawiz — Mon, 25 Aug 2025 19:27:13 GMT

Cause : The issue was identified to be caused by a bug in the AIQUM
software, specifically bug CAIQUM-6888. This bug was causing the cloud
agent on the AIQUM system to report incorrect quota sizes, leading to the
erroneous display of qtree quotas in petabytes instead of terabytes.

Solution : During the session, it was discovered that rediscovering the
cluster in AIQUM resulted in a 500 HTTP error, which pointed back to the
cloud agent being enabled on the AIQUM system.
The solution involved disabling the cloud agent as per the knowledge base
article
(
https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Unified_Manager_9.14_and_above_unable_to_add_or_monitor_a_cluster_with_cloud_agent_connection_error)
and rebooting the services.

After the services were rebooted, the incorrectly reported data was
corrected, and the qtree quotas were displayed accurately.
customer confirmed that the issue was resolved and gave the approval to
archive the ticket.

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