topic License Key issue in Active IQ Unified Manager Discussions https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/License-Key-issue/m-p/18773#M4003 <HTML><HEAD></HEAD><BODY><P>Hello all</P><P></P><P>I have recieved a license code from my account manager but the OM install is refusing to accept it.&nbsp; This serial number is generic, what would be wrong with my license code?&nbsp; Is it being used elsewhere?&nbsp; is it platform dependent - unix vr windows?&nbsp; something else?</P><P></P><P></P><P></P><P></P><P></P><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><P class="MsoNormal"><STRONG style=": ; color: #111535; font-size: 9pt; sans-serif&amp;quot: ; font-family: &amp;quot; Arial&amp;quot: ; ,&amp;quot: ; ">Error: Failed to update the Operations Manager license: Serial number of the license key does not match this system's serial number.</STRONG></P><P class="MsoNormal"><STRONG style=": ; color: #111535; font-size: 9pt; sans-serif&amp;quot: ; font-family: &amp;quot; Arial&amp;quot: ; ,&amp;quot: ; "> </STRONG></P><TABLE border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100%;" width="100%"><TBODY><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Version </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">3.8 (3.8)</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Serial Number </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">1-50-000001</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;"> </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Administrator Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">root</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">sjcfilermon01.sjc.ebay.com</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host IP Address </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">127.0.0.1</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host Full Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">sjcfilermon01.sjc.ebay.com</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Operations Manager Node limit </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">5 (currently managing 6)</SPAN></P></TD></TR></TBODY></TABLE></BODY></HTML> Thu, 05 Jun 2025 07:25:10 GMT emanuel 2025-06-05T07:25:10Z License Key issue https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/License-Key-issue/m-p/18773#M4003 <HTML><HEAD></HEAD><BODY><P>Hello all</P><P></P><P>I have recieved a license code from my account manager but the OM install is refusing to accept it.&nbsp; This serial number is generic, what would be wrong with my license code?&nbsp; Is it being used elsewhere?&nbsp; is it platform dependent - unix vr windows?&nbsp; something else?</P><P></P><P></P><P></P><P></P><P></P><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><P class="MsoNormal"><STRONG style=": ; color: #111535; font-size: 9pt; sans-serif&amp;quot: ; font-family: &amp;quot; Arial&amp;quot: ; ,&amp;quot: ; ">Error: Failed to update the Operations Manager license: Serial number of the license key does not match this system's serial number.</STRONG></P><P class="MsoNormal"><STRONG style=": ; color: #111535; font-size: 9pt; sans-serif&amp;quot: ; font-family: &amp;quot; Arial&amp;quot: ; ,&amp;quot: ; "> </STRONG></P><TABLE border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="width: 100%;" width="100%"><TBODY><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Version </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">3.8 (3.8)</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Serial Number </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">1-50-000001</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;"> </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Administrator Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">root</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">sjcfilermon01.sjc.ebay.com</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host IP Address </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">127.0.0.1</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Host Full Name </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">sjcfilermon01.sjc.ebay.com</SPAN></P></TD></TR><TR><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">Operations Manager Node limit </SPAN></P></TD><TD style="padding: 1.5pt; background: white none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><P class="MsoNormal"><SPAN style="font-size: 8.5pt; font-family: &amp;quot;Arial&amp;quot;,&amp;quot;sans-serif&amp;quot;; color: #111535;">5 (currently managing 6)</SPAN></P></TD></TR></TBODY></TABLE></BODY></HTML> Thu, 05 Jun 2025 07:25:10 GMT https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/License-Key-issue/m-p/18773#M4003 emanuel 2025-06-05T07:25:10Z Re: License Key issue https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/License-Key-issue/m-p/18776#M4005 <HTML><HEAD></HEAD><BODY><P>Solved .... use the command line</P><P></P><P>&gt; dfm license delete core</P><P>&gt; dfm license add LKJFLKDJF:DFLDKF</P><P></P><P>done!</P><P></P><P>the GUI can be more restrictive</P></BODY></HTML> Wed, 29 Jul 2009 18:05:47 GMT https://community.netapp.com/t5/Active-IQ-Unified-Manager-Discussions/License-Key-issue/m-p/18776#M4005 emanuel 2009-07-29T18:05:47Z