topic Re: No data in OnCommand 5.0 Dashboard in Active IQ Unified Manager Discussions

No data in OnCommand 5.0 Dashboard

rdenyer001 — Thu, 05 Jun 2025 06:47:46 GMT

Hi all,

I have downloaded and installed OnCommand 5.0.

I installed it over the top of my previous DFM 4 server - install all went 100% no errors.

I have made sure that SSL and HTTPS are configured as per instructions.

Ops Manager is working 100% and the new 3.1 Management Console is also OK.

Only problem I have is that I am not getting any information showing up in the new OnCommand 5.0 Dashboard.

If I use the "add" button under "storage systems" it just tkes me to Ops Manager and shows my existing systems.

Have I missed something ?

Re: No data in OnCommand 5.0 Dashboard

agireesh — Sat, 20 Aug 2011 12:50:57 GMT

Hi Richard,

This is very unfortunate that dashboard is not showing any info after upgrading to OnCommand 5.0. Generally, OnCommand GUI takes little bit time to load the dashboard data.

Could you please check the OnCommand dashboard data after some time interval (one minutes or two minutes depends on monitored data ). If you still not able to see the dashboard data then could you please share the screenshot of the issue (No data on Dashboard ), if possible.

You cannot add the storage system from OnCommand because of that when you click on “Add” button under “storage System” then it takes you to operation manager where you can add the storage system to server. So, This is expected behavior.

Regards,

Gireesh

No data in OnCommand 5.0 Dashboard

nikhilm — Sat, 20 Aug 2011 15:02:17 GMT

Hi Richard,

What is the browser version you are using ??

Supported Browsers:

Firefox 3.0

Firefox 3.5

Firefox 3.6

Internet Explorer 8

Have you install certificate in case of Https, ( if you are getting certificate error ).

Nikhil

No data in OnCommand 5.0 Dashboard

adaikkap — Mon, 22 Aug 2011 04:26:22 GMT

Hi Richard,

Are you getting any errors on the OnCommand Console ? Can you get the output of dfm options list | grep -i http from your DFM server ?

Regards

adai

No data in OnCommand 5.0 Dashboard

rdenyer001 — Mon, 22 Aug 2011 06:20:00 GMT

Hi Adai,

I am not seeing any errors -

Here is the results from dfm options list | grep -i http

Line 9: agentHostTransport http

Line 35: autosupportProtocol https

Line 111: hostAdminTransport https

Line 120: httpEnabled Yes

Line 121: httpPort 8080

Line 122: httpsEnabled Yes

Line 123: httpsPort 8443

Line 156: perfAdvisorTransport httpOnly

Line 196: serverHTTPEnabled Enabled

Line 197: serverHTTPPort 8088

Line 198: serverHTTPSEnabled Enabled

Line 199: serverHTTPSPort 8488

No data in OnCommand 5.0 Dashboard

rdenyer001 — Mon, 22 Aug 2011 06:22:16 GMT

I am using Internet Explorer 8

No data in OnCommand 5.0 Dashboard

rdenyer001 — Mon, 22 Aug 2011 06:52:57 GMT

Just noticed I amd getting this error in my application log

Event Type: Error
Event Source: Apache Service
Event Category: None
Event ID: 3299
Date: 8/22/2011
Time: 3:47:36 PM
User: N/A
Computer: DC-OPSMGR
Description:
The Apache service named reported the following error:
>>> [Mon Aug 22 15:47:36 2011] [notice] Disabled use of AcceptEx() WinSock2 API .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

No data in OnCommand 5.0 Dashboard

rdenyer001 — Mon, 22 Aug 2011 07:05:50 GMT

Why cant I load an image up to this forum ?

I am being told I dont have permission to post an image file ?

No data in OnCommand 5.0 Dashboard

arunchak — Mon, 22 Aug 2011 08:32:03 GMT

HI,

Are you also getting the following error:

The Apache service named reported the following error:

>>> (OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address [::]:8443 .

with

The Apache service named reported the following error:

>>> [Mon Aug 22 00:34:22 2011] [notice] Disabled use of AcceptEx() WinSock2 API .

in event viewer?

Thanks,

Arun

Re: No data in OnCommand 5.0 Dashboard

pukale — Mon, 22 Aug 2011 10:09:04 GMT

Please check that dfm http service is running. If not, re-start http service.

# dfm service list

# dfm service start http

if problem persist. please stop and start "apache server" then stop and start dfm service.

No data in OnCommand 5.0 Dashboard

sinhaa — Mon, 22 Aug 2011 10:48:09 GMT

[Mon Aug 22 00:34:22 2011] [notice] Disabled use of AcceptEx() WinSock2 API

remove the line Win32DisableAcceptEx from your httpd.conf file in directory Netapp\DataFabric Manager\DFM\conf and try.

Re: No data in OnCommand 5.0 Dashboard

rdenyer001 — Tue, 23 Aug 2011 00:41:34 GMT

Hi,

Here is some more information

If I try and edit any of the Setup Options via the “Setup Options” menu – I get this error “The URL http://dc-apis/XMLrequest is invalid or violates the same-origin security restriction

Re: No data in OnCommand 5.0 Dashboard

rdenyer001 — Tue, 23 Aug 2011 00:48:24 GMT

Hi Arunchak,

No I do not have

OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address [::]:8443

I am only getting the WinSock2 API error

Regards,

Richard

Re: No data in OnCommand 5.0 Dashboard

rdenyer001 — Tue, 23 Aug 2011 00:51:31 GMT

Hi Sinhaa,

This made no difference, still get the WinSock2 API error and a dash board with no data.

Regards,

Richard

Re: No data in OnCommand 5.0 Dashboard

dhank — Tue, 23 Aug 2011 15:55:55 GMT

is it possible to post the logs?

Re: No data in OnCommand 5.0 Dashboard

sinhaa — Tue, 23 Aug 2011 16:23:15 GMT

Richard,

Remove the line and restart the DFM Apache service from the windows services pannel. Or all the other dfm services as well. Removing the line ideally should get rid of this error.

Re: No data in OnCommand 5.0 Dashboard

rdenyer001 — Wed, 24 Aug 2011 00:11:47 GMT

OK here are a couple of errors I have found in a coupl eof the log files

This is from the dfmserver.log

Aug 24 09:55:37 [dfmserver: INFO]: [3320:0xc30]: Starting server
Aug 24 09:55:38 [dfmserver:DEBUG]: [3320:0xc30]: Initializing perf instance cache
Aug 24 09:55:40 [dfmserver:DEBUG]: [3320:0xc30]: Initialized perf instance cache
Aug 24 09:55:40 [dfmserver:DEBUG]: [3320:0xc30]: Performance Advisor Initialized
Aug 24 09:55:41 [dfmserver:DEBUG]: [3320:0xc30]: Bound to [0.0.0.0]:8088
Aug 24 09:55:41 [dfmserver:DEBUG]: [3320:0xc30]: Bound to [0.0.0.0]:8488
Aug 24 09:55:41 [dfmserver: INFO]: [3320:0xc30]: Initializing Diagnosis Engine.
Aug 24 09:55:41 [dfmserver: INFO]: [3320:0xc30]: Starting Event Poller thread.
Aug 24 09:56:05 [dfmserver:DEBUG]: [3320:0x15b4]: Warning: api_oper_list includes an undefined API: vi-storage-resource-list-info-iter-end.
Aug 24 09:56:05 [dfmserver:DEBUG]: [3320:0x15b4]: Warning: api_oper_list includes an undefined API: vi-storage-resource-list-info-iter-start.
Aug 24 09:56:05 [dfmserver:DEBUG]: [3320:0x15b4]: Warning: api_oper_list includes an undefined API: vi-storage-resource-list-info-iter-next.
Aug 24 09:56:05 [dfmserver: INFO]: [3320:0x15b4]: Logon request for NT AUTHORITY\SYSTEM (NT AUTHORITY\SYSTEM) denied: 1326, Logon failure: unknown user name or bad password.

Aug 24 09:56:05 [dfmserver:DEBUG]: [3320:0x15b4]: Login failed (http) for NT AUTHORITY\SYSTEM: incorrect password.

Looking now to see what service this is - all the DFM services have started

And this is from the error.log

[Wed Aug 24 09:56:16 2011] [notice] Apache/2.2.10 (Win32) mod_ssl/2.2.10 OpenSSL/0.9.8e configured -- resuming normal operations

[Wed Aug 24 09:56:16 2011] [notice] Server built: Jun 24 2011 16:26:19

[Wed Aug 24 09:56:16 2011] [notice] Parent: Created child process 4736

[Wed Aug 24 09:56:17 2011] [warn] RSA server certificate CommonName (CN) `XXXXX.XXXXX.com.au' does NOT match server name!?

Server was migrated from one domain to another - which certificate is this ?

Re: No data in OnCommand 5.0 Dashboard

prasads — Wed, 24 Aug 2011 01:44:06 GMT

>- which certificate is this ?

This is the HTTPS server certificate.

Run the below command on the DFM server CLI, to re-create the RSA private key with the updated data.

dfm ssl server setup

Re: No data in OnCommand 5.0 Dashboard

rdenyer001 — Wed, 24 Aug 2011 02:20:06 GMT

Thanks Prasad,

OK I have done that - can also do it Ops Manager.

Have tried 3 times and still get the same error

[Wed Aug 24 10:25:47 2011] [warn] RSA server certificate CommonName (CN) `dc-opsmgr.dc.local' does NOT match server name!?

[Wed Aug 24 10:25:47 2011] [notice] Child 4072: Child process is running

[Wed Aug 24 10:25:47 2011] [notice] Child 4072: Acquired the start mutex.

[Wed Aug 24 10:25:47 2011] [notice] Child 4072: Starting 64 worker threads.

[Wed Aug 24 10:25:47 2011] [notice] Child 4072: Listening on port 8443.

[Wed Aug 24 10:25:47 2011] [notice] Child 4072: Listening on port 8080.

[Wed Aug 24 10:29:13 2011] [notice] Parent: Received shutdown signal -- Shutting down the server.

[Wed Aug 24 10:29:13 2011] [notice] Child 4072: Exit event signaled. Child process is ending.

[Wed Aug 24 10:29:14 2011] [notice] Child 4072: Released the start mutex

[Wed Aug 24 10:29:43 2011] [notice] Parent: Forcing termination of child process 428

[Wed Aug 24 10:30:16 2011] [warn] RSA server certificate CommonName (CN) `DC-OPSMGR.dc.local' does NOT match server name!?

[Wed Aug 24 10:30:16 2011] [notice] Apache/2.2.10 (Win32) mod_ssl/2.2.10 OpenSSL/0.9.8e configured -- resuming normal operations

[Wed Aug 24 10:30:16 2011] [notice] Server built: Jun 24 2011 16:26:19

[Wed Aug 24 10:30:16 2011] [notice] Parent: Created child process 2148

[Wed Aug 24 10:30:16 2011] [notice] Disabled use of AcceptEx() WinSock2 API

[Wed Aug 24 10:30:16 2011] [warn] RSA server certificate CommonName (CN) `DC-OPSMGR.dc.local' does NOT match server name!?

[Wed Aug 24 10:30:17 2011] [warn] RSA server certificate CommonName (CN) `DC-OPSMGR.dc.local' does NOT match server name!?

[Wed Aug 24 10:30:17 2011] [notice] Child 2148: Child process is running

[Wed Aug 24 10:30:17 2011] [notice] Child 2148: Acquired the start mutex.

[Wed Aug 24 10:30:17 2011] [notice] Child 2148: Starting 64 worker threads.

[Wed Aug 24 10:30:17 2011] [notice] Child 2148: Listening on port 8443.

[Wed Aug 24 10:30:17 2011] [notice] Child 2148: Listening on port 8080.

[Wed Aug 24 11:54:09 2011] [notice] Parent: Received shutdown signal -- Shutting down the server.

[Wed Aug 24 11:54:09 2011] [notice] Child 2148: Exit event signaled. Child process is ending.

[Wed Aug 24 11:54:10 2011] [notice] Child 2148: Released the start mutex

[Wed Aug 24 11:54:10 2011] [notice] Child 2148: All worker threads have exited.

[Wed Aug 24 11:54:10 2011] [notice] Child 2148: Child process is exiting

[Wed Aug 24 11:54:10 2011] [notice] Parent: Child process exited successfully.

[Wed Aug 24 11:54:19 2011] [warn] RSA server certificate CommonName (CN) `dc-opsmgr' does NOT match server name!?

[Wed Aug 24 11:54:19 2011] [notice] Apache/2.2.10 (Win32) mod_ssl/2.2.10 OpenSSL/0.9.8e configured -- resuming normal operations

[Wed Aug 24 11:54:19 2011] [notice] Server built: Jun 24 2011 16:26:19

[Wed Aug 24 11:54:19 2011] [notice] Parent: Created child process 2932

[Wed Aug 24 11:54:19 2011] [notice] Disabled use of AcceptEx() WinSock2 API

[Wed Aug 24 11:54:19 2011] [warn] RSA server certificate CommonName (CN) `dc-opsmgr' does NOT match server name!?

[Wed Aug 24 11:54:20 2011] [warn] RSA server certificate CommonName (CN) `dc-opsmgr' does NOT match server name!?

[Wed Aug 24 11:54:20 2011] [notice] Child 2932: Child process is running

[Wed Aug 24 11:54:20 2011] [notice] Child 2932: Acquired the start mutex.

[Wed Aug 24 11:54:20 2011] [notice] Child 2932: Starting 64 worker threads.

[Wed Aug 24 11:54:20 2011] [notice] Child 2932: Listening on port 8443.

[Wed Aug 24 11:54:20 2011] [notice] Child 2932: Listening on port 8080.

the name of the server in Windows and DNS is DC-OPSMGR.dc.local

Re: No data in OnCommand 5.0 Dashboard

arunchak — Wed, 24 Aug 2011 02:29:45 GMT

HI,

Try the following

· Change DFM certificate explicitly with following steps

1. dfm ssl service setup -f (To create new certificate)

2. dfm ssl service reload (To use this new certificate on DFM)

C:\Program Files\NetApp>dfm ssl service setup help

NAME

setup -- Set up the DataFabric Manager server private key and self-signed certificate for Zapi Server

SYNOPSIS

dfm ssl service setup [ -z <ssl-key-size> ]

[ -d <ssl-cert-duration> ] [ -c <ssl-cert-C> ]

[ -s <ssl-cert-ST> ] [ -l <ssl-cert-L> ] [ -o <ssl-cert-O> ]

[ -u <ssl-cert-OU> ] [ -n <ssl-cert-CN> ]

[ -e <ssl-cert-emailAddress> ]

C:\Program Files\NetApp>dfm ssl service reload help

NAME

reload -- Refresh the Zapi Server SSL context.

SYNOPSIS

dfm ssl service reload

DESCRIPTION

The reload command refreshes the SSL certificate and truststore

of the server. This can be used to pickup changes to the server key,

certificate or its truststore.

Thanks,

Arun